HT201292: About payment card authorization holds in the iTunes Store
Learn about About payment card authorization holds in the iTunes Store
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All replies
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Helpful answers
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Jul 24, 2015 4:02 AM in response to charleslamourby nvzcfkv,Yes, I accidentally put the card to make Apple's music but id better apps, it terrorizes a second machine cousin brother had borrowed the game I harshest another, but to repeat the command name to 190us ago. I should do?
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Jul 24, 2015 4:10 AM in response to charleslamourby King_Penguin,They are likely to be phishing attempts trying to get your account and payment details (there are regular similar emails posted on here) - do they have a 'click here' or similar link to request a 'refund' ?
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on and iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)
You can forward phishing emails to Apple : reportphishing@apple.com
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Jul 24, 2015 4:16 AM in response to King_Penguinby charleslamour,yes it looks like they were phishing emails as one asked me for information after I clicked through to cancel the purchase, which of course I did not but the last one was a very legit looking receipt from Itunes with all my information, again another link to cancel and went to my information , VISA etc, and asking for my cc code which of course I did not give...so how did they get my information. I changed my password but was it Apple that was hacked or did they hack my VISA and itunes information from somwhere else. This is all occured after ITunes was down yesterday...also do you think I may have also hit a malicious link, but using my Ipad to check emails
Thanks...
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Jul 24, 2015 4:26 AM in response to charleslamourby King_Penguin,They didn't have your details when they sent the email, it will have been sent out to lots of email addresses, a lot of which possibly aren't even valid email addresses or won't be linked to iTunes accounts - by clicking on the link you will have let them know that the email account is active, so you might get similar phishing emails (and possibly not just purporting to be from iTunes).
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Jul 24, 2015 4:30 AM in response to King_Penguinby charleslamour,the email was sent from my email to my email address, so they had my email no? oh well...I will have to call my cable company to block as much as possible ...they obviously had my email from somewhere...as its seems a big coincidence after Itunes was down, etc. so Ipad can get viruses, if so wha'ts the best way delete all my cookies?
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Jul 24, 2015 4:39 AM in response to charleslamourby King_Penguin,No, it's easy to spoof the address that an email was sent from, they did not know that the email account was active or was linked to an iTunes account (until you told them by clicking on the link in the email and entering your details on their site). The email will probably have been sent to hundreds, if not thousands of email addresses, all seeming to have been sent from their own account. Similar emails have been doing the rounds for years, they are regularly posted on here.
I'm not aware of any viruses (or malware) for iOS devices, unless you've jailbroken it. If you want to delete all cookies and browsing history then Settings > Safari > Clear History And Website Data
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Jul 24, 2015 4:43 AM in response to King_Penguinby charleslamour,no I never left any details on their fake site , just clicked the link that took me to a page asking me for it...obviously I knew it was a fake, but the next one had my details I clicked to but they were asking just for my CVC number which of course I did not give. So my account was hacked somewhere
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Jul 24, 2015 4:50 AM in response to charleslamourby nvzcfkv,cvc it is an atm card but I was not chicken.
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Jul 24, 2015 4:52 AM in response to charleslamourby King_Penguin,Your account has not necessarily been hacked, clicking on links in emails can pre-populate the email address on them. Does anything show on your iTunes account's purchase history ? And you've changed your account's password ? Asking for the CVC won't help them unless they also have your card's details, the full number shouldn't show on your iTunes account, asterisks should show - if you think that somebody has your card details then get the card replaced