Getting logged out of FaceTime due to keychain access

Question

Getting logged out of FaceTime due to keychain access

I have an iPhone 6, a new iPad mini and a new Macbook. I use iCloud across all of these without a problem except for with FaceTime. When I try to log in on my phone or iPad I get immediately logged out, but when I try to log in on my Macbook it logs me in and then a pop up appears advising that FaceTime wants to use your confidential access stored in "IDS: (my email)-AuthToken" in your keychain. Regardless of if I select always allow, deny or allow I am immediately logged out.

I used to use iCloud regularly across all my devices so I'm not sure what has changed.

I have tried changing my iCloud password but this has not worked. I have also tried troubleshooting the keychain.

MacBook (Retina, 12-inch, Early 2015), also a problem for iphone 6, ipad mini

Posted on Jul 24, 2015 5:15 AM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jul 24, 2015 8:16 AM in response to littlevegemite91

I have also tried troubleshooting the keychain.

How?

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Answer 2

Jul 27, 2015 12:44 AM in response to Linc Davis

I opened keychain access and did the keychain first aid (which found no problems) and then I also opened the troubleshooting advice which said I should sync the keychain login and use password, this didn't help.

From what I can tell whenever I try to log in to FaceTime a temporary keychain is added.

I'm not sure if it's relevant or not but the login and local items keychains are unlocked while the system is locked. Also, when I go to system preferences > iCloud, keychain is not ticked.

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Answer 3

Aug 24, 2015 12:04 AM in response to littlevegemite91

Hi!

I`m facing the same problem. My girlfriend`s Apple ID can connect just fine to iMessage/Facetime in my Macbook Pro.

Have you found a solution??

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Answer 4

Aug 28, 2015 4:20 PM in response to henriquebelaz

Hi,

I'm still having the problem. Have you found a way to fix it for your girlfriend?

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Answer 5

Aug 28, 2015 7:57 PM in response to littlevegemite91

Actually my girlfriend's ID is fine.

The problem occurs with mine =(

I haven't found a solution, but the engineers at Apple asked me for a log from my system. They seem to have found something I could try, but I'm still waiting they return the call

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Answer 6

Aug 28, 2015 8:00 PM in response to littlevegemite91

PS: The keychain thing is default. Everytime you log out an Apple ID from Facetime it asks you to store the data. Your problem is that your ID is getting disconnected right after logging in, so the keychain alert pops up.

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