iPad discharging even when plugged in to OEM charger

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Level 1

8 points

iPad discharging even when plugged in to OEM charger

I have an iPad 4th Generation with wifi + cellular that has worked very well. Recently, however, the battery is discharging quickly, even with little use. I don't get a whole day out of the battery. Now, when I plug in the iPad, if I use it at all while it is plugged in, the battery continues to discharge. I have tried it with multiple Apple OEM chargers, so it is definitely not the charger. The only changes that I can think of recently to the iPad are the IOS upgrade (8.4) and the use of Apple Music. I have turned off Apple Music.

I would have thought the obvious - bad battery - but the fact that it will charge if it's not being used or if it is turned off makes me think it's something else. As we all know, the iPad does not use the battery (theoretically) when it is plugged in.

Any help is appreciated.

Posted on Jul 24, 2015 6:34 AM

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Answer 1

igisjvb Author

Level 1

8 points

Jul 24, 2015 6:38 AM in response to igisjvb

I should also mention that when I say, "If I use it at all", it can be something as simple as e-mail or just leaving the screen turned on. And when I say, "plugged in", I mean plugged into the wall with OEM iPad chargers. I have tried a few of them.

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Answer 2

Rudegar

Level 10

170,886 points

Jul 24, 2015 6:55 AM in response to igisjvb

how many watt is the charger ?

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Answer 3

igisjvb Author

Level 1

8 points

Jul 24, 2015 7:20 AM in response to Rudegar

12W. It's the big plug that comes with the iPad.

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Answer 4

Jul 24, 2015 7:22 AM in response to igisjvb

A couple things to try:

Check the the charging port and cable for dirt/dust. Clean with a dry soft brush if required.

A forced restart may help. Tap and hold the Home button and the On/Off buttons for approximately 15-20 seconds, until the Apple logo reappears. When the logo appears, release both buttons.

No content is affected by this procedure.

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