unknown error occurred comes up when trying to restore-the white line is almost all the way across the screen-does this mean the iphone 4s is beyond repair or should i take it to a shop for repair?

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unknown error occurred comes up when trying to restore-the white line is almost all the way across the screen-does this mean the iphone 4s is beyond repair or should i take it to a shop for repair?

unknown error (16) comes up when trying to restore iphone 4s to working order-the white line goes almost all the way across the screen but not quite all the way-then i get the error message-is this repairable or is the phone irrepairable broken should i take it to a repair shop or not-all advise gratefully recieved-thank you

iPhone 4S, i am new to the iphone

Posted on Jul 24, 2015 7:20 AM

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Answer 1

KiltedTim

Level 10

227,364 points

Jul 24, 2015 8:42 AM in response to sandokan782

https://support.apple.com/en-us/HT204770

Check for hardware issues

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.

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