For the past few days my macbook has been heating up, and at random times it would shut down and the grey screen shows up. Its a 13 inch macbook pro purchased January 2014 . I dont have apple care, so I dont know what do. if anyone can give me some advice that would be great.
MacBook Pro, OS X Yosemite (10.10.4)
You may have adware installed, which will do things in the background to stress your Mac.
Anti-malware products have been known to do this to a Mac.
Memory cleaner apps, can force the Mac to do an excessive amount of paging to/from disk generating more heat, and using battery life.
You might try posting the EtreCheck output
<https://discussions.apple.com/docs/DOC-6174>
And if Adware, you could try AdwareMedic
You may have adware installed, which will do things in the background to stress your Mac.
Anti-malware products have been known to do this to a Mac.
Memory cleaner apps, can force the Mac to do an excessive amount of paging to/from disk generating more heat, and using battery life.
You might try posting the EtreCheck output
<https://discussions.apple.com/docs/DOC-6174>
And if Adware, you could try AdwareMedic
Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time.
Try a SMC reset. The article covers when this is required, but doing this will not affect anything.
I have reseted both SMC and NVRAM/PRAM. Its is still overheating. Currently just using google chrome the temperature is at 49 degrees celcius. I currently am scanning my computer with the FREE avast antivirus program. I dont know what to do. Any advice? Is the adware medic program legit? I dont want my computer to get worst.
49º C is not all that high. Macbook Pro is at 44ºC and I just picked it up after it had been sitting idle with the screen off and not doing too much. I'm sure the temp will go up as I start doing things.
Chrome is resource intensive on a Mac, which is bound to elevate your temp a bit. Maybe try using another browser for a little while to see if that changes your Mac temp level. Then again, the web pages you keep open, depending on what javascript the site is running on your Mac can be a problem all by itself no matter what browser you run.
AdwareMedic is legit. Most anti-virus programs are not. That is to say, they spend all their time scanning your system looking for Window's malware and do not really do anything to protect the Mac (mostly because there are no Mac viruses in the wild; some adware which is where adwareMedic comes in).
Of course I'm the one that mentioned AdwareMedic, so my saying it is legit is not proof. Feel free to search the forum for other posts on AdwareMedic. I think you will find that most users have not experienced any negatives, and may have found it useful if they had adware on their Macs.
You did not post the EtreCheck output put, so we are mostly guessing based on limited information you are providing. EtreCheck would give us much more information to work with. Again, feel free to search the forum for other EtreCheck posts to see what I'm talking about.
49c is not excessive at all, shutdown temp is 100c
here is the Etrecheck output
Problem description:
Overheating
EtreCheck version: 2.3 (135)
Report generated 8/9/15, 10:24 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 568 - SN = W03414UEVD3LC
Video Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.4 (14E46) - Time since boot: about one day
Disk Information: (What does this mean?)
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (211.15 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information: (What does this mean?)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
Launch Agents: (What does this mean?)
[running] com.avast.secureline.update-agent.plist [Click for support]
[loaded] com.avast.secureline.userinit.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.secureline.init.plist [Click for support]
[loaded] com.avast.secureline.uninstall.plist [Click for support]
[loaded] com.avast.secureline.update.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.eyebeam.SelfControl.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.ARM.[...].plist [Click for support]
[not loaded] com.avast.home.userinit.plist [Click for support]
[not loaded] com.avast.secureline.home.userinit.plist [Click for support]
[loaded] com.bittorrent.uTorrent.plist [Click for support]
[running] com.spigot.ApplicationManager.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: (What does this mean?)
smcFanControl Application (/Applications/smcfancontrol_2_5_2/smcFanControl.app)
Internet Plug-ins: (What does this mean?)
JavaAppletPlugin: Version: Java 8 Update 40 Check version
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.6r156 - SDK 10.6 [Click for support]
Safari Extensions: (What does this mean?)
AdBlock
3rd Party Preference Panes: (What does this mean?)
8Tracks Radio [Click for support]
Flash Player [Click for support]
Java [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
48% com.avast.daemon
28% spindump
15% Safari
5% WindowServer
3% CrashReporterSupportHelper
Top Processes by Memory: (What does this mean?)
478 MB kernel_task
254 MB com.apple.WebKit.WebContent(3)
188 MB Safari
172 MB mdworker(11)
131 MB Mail
Virtual Memory Information: (What does this mean?)
253 MB Free RAM
3.75 GB Used RAM (1.04 GB Cached)
8 MB Swap Used
Diagnostics Information: (What does this mean?)
Aug 9, 2015, 10:23:50 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-08-09-222350_[redacted].hang [Click for details]
Aug 9, 2015, 07:05:03 PM /Library/Logs/DiagnosticReports/System Preferences_2015-08-09-190503_[redacted].hang
Aug 8, 2015, 12:14:32 PM /Library/Logs/DiagnosticReports/Mail_2015-08-08-121432_[redacted].hang
Aug 8, 2015, 11:01:05 AM Self test - passed
Jul 30, 2015, 05:46:39 PM /Library/Logs/DiagnosticReports/Kernel_2015-07-30-174639_[redacted].panic [Click for details]
Jul 24, 2015, 04:26:17 PM /Library/Logs/DiagnosticReports/Kernel_2015-07-24-162617_[redacted].panic [Click for details]
Jul 23, 2015, 12:43:22 AM /Library/Logs/DiagnosticReports/Kernel_2015-07-23-004322_[redacted].panic [Click for details]
48% com.avast.daemon
Your Anti-virus software is using up a lot of CPU and most likely Disk I/O bandwidth search for Windows viruses. Lots of Disk I/O can heat up your Mac, along with high CPU usage.
It also has 2 kernel extensions that get charged against the kernel_task for both RAM and CPU, it has 10 launch daemons and agents loaded. That is a lot of stuff for something trying to protecting Windows computers.
28% spindump
According to "man spindump"
spindump is used by various system components to create reports when an unresponsive application is force quit. Reports are stored at:
/Library/Logs/DiagnosticReports/
For normal application force quits spindump will display a dialog to offer the choice to view more details and/or send a report to Apple.
So I would be looking at the DiagnosticReports to see if you have a process that is constantly starting and crashing which is keeping spindump busy and as a result consuming your system resources.
[loaded] com.bittorrent.uTorrent.plist [Click for support]
You have a BitTorrent client running. If it is busy sharing files, that can consume your network bandwidth, slowing down your web browsing. Remember a BitTorrent client can be sharing out over and over again files that you downloaded to others that also want those files.
How can I remove Bittorrent, I uninstalled torrent (taking the application folder for torrent into the trash) ?
What should I do about avast?
How do i show you the diagnostic report?
thank you for your help btw!! Really appreciate it!
BitTorrent and Avast should have uninstall instructions on their respective web sites. Many times the app either includes an uninstall option, was shipped with an uninstall app along with the app itself, or there are manual steps detailed on the vendor's web site.
The Diagnostic reports can be viewed via Applications -> Utilities -> Console
Just now my macbook spontaneously shutdown. I was using only adobe reader and Spotify. I have the problem report for OS x that popped up after it restarted, should I post it here? Could that provide insight on why it is shutting down?
Also thank you to everyone who has been responding to my post, I really appreciate it!
Since you marked this thread "Solved", you will get less traffic looking at it.
I would suggest starting a new thread, put as many details into the post as possible that relate to the problem you are now seeing. If you feel it would be useful to point back to this thread, copy this thread's link and paste it into your new thread.
I have the problem report for OS x that popped up after it restarted
Since I do no know what that means. Provide details. If there is a story or article on the web that better describes it, post the link to that as well in your new thread.
Since the new thread will NOT be marked solved, you will get more eyes looking at it.
Apple suggested 2 recommended solutions - have you tried all the steps in them?
yes I did.
Why is Macbook pro is heating up and shutting down spontaneously.
