charlesfromwarminster

Q: Trying to sync 72 Photos & 3 Videos. 2 Videos don't sync.

Trying to sync 72 photos and 3 videos from my PC to iPad Air / iOS 8.4 and 83.42 GB free. All sync except 2 videos after repeated attempts to sync. Message on my PC, "An unknown error occurred (OXE800084)".

iPad Air, iOS 8.4, 83.42 GB free

Posted on Jul 25, 2015 6:47 AM

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Q: Trying to sync 72 Photos & 3 Videos. 2 Videos don't sync.

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  • by Alfred DeRose,Apple recommended

    Alfred DeRose Alfred DeRose Jul 25, 2015 7:22 AM in response to charlesfromwarminster
    Level 5 (7,165 points)
    Mac OS X
    Jul 25, 2015 7:22 AM in response to charlesfromwarminster

    Have you already read and followed the troubleshooting steps available in this official support article? iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support. If not, your should. If you have, what was the result?

  • by charlesfromwarminster,

    charlesfromwarminster charlesfromwarminster Jul 25, 2015 9:32 AM in response to Alfred DeRose
    Level 1 (0 points)
    Jul 25, 2015 9:32 AM in response to Alfred DeRose

    I was not aware of the support article. I read it and reconnected my Apple USB cable directly to my PC (previously connected to my monitor). This resulted in the 2 videos syncing.

     

    Alfred, Thank you so much!

    I'm still puzzled why 1 video did sync previous to this fix.

     

    Here's another problem that you might be able to enlighten me. The 3 videos automatically are arranged after the 72 photos and obviously play last in my slide show. This results in out-of-sequence continuity. How can I move them to the appropriate position within the photos?

  • by Alfred DeRose,Helpful

    Alfred DeRose Alfred DeRose Jul 25, 2015 11:25 AM in response to charlesfromwarminster
    Level 5 (7,165 points)
    Mac OS X
    Jul 25, 2015 11:25 AM in response to charlesfromwarminster

    Your monitor acted as a USB hub. Sometimes hubs simply don't work correctly - maybe periodically losing continuity. I'm not sure, but it's always best to connect directly.

     

    As for your other question, I don't really use slideshows so can't really say if or how it's possible to rearrange photos and videos. Maybe start another thread and someone more knowledgeable can help.

     

    Good luck.