slow and unresponsive

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Level 1

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slow and unresponsive

Hi, I'm having a similar problems and followed your instructions and this is what I got:

7/25/15 3:57:55.786 PM storeaccountd[411]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffceb7ef490> connection from pid 6281 with interface <AccountServiceInterface: 0x7ffceb7f05d0> (PID 6281)

7/25/15 3:57:55.788 PM storeaccountd[411]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ffceb7f3850> connection from pid 460 with interface <AccountServiceInterface: 0x7ffceb7f3af0> (PID 460)

7/25/15 3:58:06.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (D38C4F69-6F44-4933-8732-3D1833E47873), pv BCE00199-62F4-47A4-B165-C528C0105113, near LV byte offset = 152886296576.

7/25/15 3:58:06.000 PM kernel[0]: disk1: I/O error.

Thank you!

Posted on Jul 25, 2015 7:10 AM

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Answer 1

Allan Jones

Level 9

68,606 points

Jul 25, 2015 8:38 AM in response to km771747

Please post your iMac variant and Mac OSX version. Also, what yo uposted seems only a portion of a log so it's hard tro tell what is happening.

When is the computer slow? Only when using certain applications? Only when doing certain activities? Slow all the time?

Help us help you by giving us an much info as possible.

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Answer 2

km771747 Author

Level 1

0 points

Jul 25, 2015 8:55 AM in response to Allan Jones

I have a MacBook Pro (Yosemite 10.10.4). The computer is slow when using any applications including finder. It started a few days and I've gone back and gone through and deleted anything I download just in case. It'll work fine for a minute or so but the it will stop responding and the beachball will appear and if I'm on chrome sometimes I'll have to kill the page.

How can I post/find a full log? Or how do I know when a log is a full one?

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Answer 3

rkaufmann87

Level 10

140,418 points

Jul 25, 2015 9:29 AM in response to km771747

Without knowing more about your system it is difficult to diagnose it. Please download EtreCheck and post the report from it in your reply and we can search for obvious issues on your system.

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Answer 4

Linc Davis

Level 10

209,541 points

Jul 25, 2015 9:39 AM in response to km771747

The startup drive is failing, or there is some other internal hardware fault.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Answer 5

km771747 Author

Level 1

0 points

Jul 25, 2015 2:19 PM in response to rkaufmann87

EtreCheck version: 2.2 (132)

Report generated 7/25/15, 11:18 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 822 - SN = 9G22617EED3MB

Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 3 days 5:9:30

Disk Information: ℹ️

APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)

S.M.A.R.T. Status: Failing

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (359.30 GB free) - 86 errors

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.markspace.driver.Android.RNDIS (1.2) [Click for support]

Problem System Launch Agents: ℹ️

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.gamed.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

13 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.emond.aslmanager.plist

[killed] com.apple.findmymac.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.installd.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

12 processes killed due to memory pressure

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[running] com.mcafee.menulet.plist [Click for support]

[running] com.mcafee.reporter.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.quest.QuestAgent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.mcafee.agent.cma.plist [Click for support]

[unknown] com.mcafee.ssm.Eupdate.plist [Click for support]

[unknown] com.mcafee.ssm.ScanFactory.plist [Click for support]

[unknown] com.mcafee.ssm.ScanManager.plist [Click for support]

[unknown] com.mcafee.virusscan.fmpd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.quark.quarkupdate.plist [Click for support]

[failed] com.symantec.nav.uninstall.English.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[loaded] com.divx.agent.postinstall.plist [Click for support]

[failed] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.symantec.NortonInstaller.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Amazon Cloud Drive UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

TuneupMyMac UNKNOWN (missing value)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

OVSHelper: Version: 1.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.4 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.2 [Click for support]

Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]

DirectorShockwave: Version: 12.1.7r157 - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Safari Extensions: ℹ️

DivX Plus Web Player HTML5 <video>

3rd Party Preference Panes: ℹ️

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Perian [Click for support]

Quark Update Preferences [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

4% WindowServer

2% Google Chrome

2% fontd

1% Google Chrome Helper(4)

1% ConnectService

Top Processes by Memory: ℹ️

566 MB kernel_task

467 MB softwareupdated

442 MB Google Chrome Helper(4)

315 MB Google Chrome

74 MB Finder

Virtual Memory Information: ℹ️

259 MB Free RAM

3.75 GB Used RAM

38 MB Swap Used

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Answer 6

Allan Jones

Level 9

68,606 points

Jul 26, 2015 8:12 AM in response to km771747

The report shows, as Linc Davis predicted, that your hard drive is failing. Make a backup NOW and then make an appointment with an Apple retail store or authorized service provider to get the drive replaced. Apple will not make the backup for you, so do it before taking the computer in for service.

You need to do some cleanup to restore speed:

1) You have both MacAfee and Norton antivirus software installed. Both are basically useless on a Mac, typically pitched to switchers from Windows who have been bombarded with the idea that a computer cannot work without steaming piles of questionable third-party utilities. They are slowing your computer. Remove them according to instructions on their respective web sites;

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us

https://kc.mcafee.com/corporate/index?page=content&id=KB61125

2) Make certain that DivX is fuly updated. There is evidence that outdated version of this player app can cause issues.

3) You don't have enough RAM to run Google apps. Google produces very taxing software and can slow things on a computer with 4GB RAM that otherwise runs OS 10.10 Yosemite fine.

4) Amazon Cloud Drive may be contributing to your performance issues, especially if you have a slow (less than 5 MBps) internet connection.

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Answer 7

km771747 Author

Level 1

0 points

Jul 26, 2015 12:00 PM in response to Allan Jones

How much would it cost to get the drive replaced?

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