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Itunes says my apple id is still disabled even after i have reset my password and can login to my account. Any suggestions

I tunes is telling me my Apple ID is disabled when I can loin and see my account. it seems that Itunes is not reading the account information. Any suggestions

iPhone 6, Windows XP

Posted on Jul 25, 2015 10:27 AM

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Posted on Jul 25, 2015 11:42 AM

What have you done since resetting the password ? After resetting a password you need to log out it on any iOS devices that it's used on (tap on the id in Settings > iTunes & App Store ; Settings > iCloud > Sign Out if the account is also used for the cloud) and then log back in so as to 'refresh' the account on them.


If you are having the same problem on your computer's iTunes then try doing similar (Account > Sign Out menu option, that will then change to a Sign In option)

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Question marked as Best reply

Jul 25, 2015 11:42 AM in response to AOWENS100

What have you done since resetting the password ? After resetting a password you need to log out it on any iOS devices that it's used on (tap on the id in Settings > iTunes & App Store ; Settings > iCloud > Sign Out if the account is also used for the cloud) and then log back in so as to 'refresh' the account on them.


If you are having the same problem on your computer's iTunes then try doing similar (Account > Sign Out menu option, that will then change to a Sign In option)

Sep 20, 2015 7:03 AM in response to nadim184

Try getting your password reset (http://iforgot.apple.com) and see if it then works, or log into the account on http://www.icloud.com and remove the phone from the Find My iPhone sectio


If not, and if you were the original purchaser of the phone (i.e. you didn't buy it used) then you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Itunes says my apple id is still disabled even after i have reset my password and can login to my account. Any suggestions

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