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I keep getting this message- Access Denied You don't have permission to access "http://www.ulta.com/" on this server.

Access Denied

You don't have permission to access "http://www.ulta.com/" on this server.

Reference #18.99643e17.1437853606.1e30b47c


Keep getting this message while trying to open ulta.com. Any idea on how to fix it?

MacBook Air, OS X Mavericks (10.9)

Posted on Jul 25, 2015 12:51 PM

Reply
5 replies

Nov 24, 2016 8:59 PM in response to anikenish

I had the same issue. Mine might even sound weirder. I used to share WIFI from downstairs but recently we had our own. I couldn't access nike.com through Safari, and received the exact same message you had, but Chrome works. Thus I was sure I didn't have an ISP problem.


No one resolved my immediate problem based on my Google search. I played around for a bit and this is a list of things I did, in order (of course unintentionally). It was until the last step that I had access to Nike.


1. Follow instructions here ,

2. Quit Safari and restart computer,

3. Delete(not Forget) the WIFI you are using (I deleted all irrelevant WIFIs including the current one) System Preferences -- > Network----> Advanced ----> Get rid of those WIFIs (I still didn't get why this step was crucial but I guess something was not right here before)

4. Reconnect to your WIFI.



I hope this post can solve people's problem.

Jul 26, 2015 8:30 AM in response to anikenish

I had no trouble accessing the site. Try booting into the Safe Mode and see if you can connect.


Safe Mode

Safe Mode - Mavericks also Yosemite


If that doesn't work.


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Reset Safari. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.


Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


Safari Corruption See post by Linc Davis

Jul 26, 2015 12:42 PM in response to anikenish

You're likely either on a restricted network and/or something is intercepting the connections, or there is a problem with the network routing for your ISP, or the particular web server or web content caching server that is serving these files for your network has a configuration problem.

Schools and businesses can have these blocks, and some ISPs can also allow this, so please check with the network administrators — if it's not your own network connection.


The following DNS translation — the dig command shown is a command-line command issued from within a Terminal.app session — indicates that Ulta is using Akamai-based web caching, so what's wrong here can be very specific to the particular web caching server you're connecting with:


$ dig +short www.ulta.com

www.ulta.com.edgekey.net.

e6017.a.akamaiedge.net.

23.13.162.85

$


I've omitted the first few hops of the following path check, but the traceroute command shown — another Terminal.app command — will show you how far the network connection is getting to whatever host Ulta and Akamai are using for your area:

$ traceroute www.ulta.com

traceroute to e6017.a.akamaiedge.net (23.13.162.85), 64 hops max, 52 byte packets

1 {expurgated}

2 {expurgated}

3 {expurgated}

4 {expurgated}

5 xe-3-2-0.mpr4.bos2.us.above.net (208.184.223.233) 34.093 ms 34.295 ms 35.398 ms

6 ae2.mpr3.bos2.us.zip.zayo.com (64.125.25.41) 36.709 ms 39.058 ms 40.607 ms

7 ae7.cr1.lga5.us.zip.zayo.com (64.125.21.226) 44.658 ms 45.697 ms 45.851 ms

8 ae8.er1.lga5.us.zip.zayo.com (64.125.26.162) 43.138 ms 50.947 ms 44.567 ms

9 0.ae15.br2.nyc4.alter.net (204.255.169.1) 45.872 ms 46.701 ms

xe-0-1-0.gw14.nyc1.alter.net (204.148.1.149) 44.715 ms

10 0.ae0.xl4.iad8.alter.net (152.63.41.169) 46.515 ms 47.644 ms 48.675 ms

11 tengige0-6-0-0.gw1.iad8.alter.net (152.63.36.45) 58.987 ms

tengige0-4-0-0.gw1.iad8.alter.net (152.63.32.233) 49.418 ms

tengige0-4-1-0.gw1.iad8.alter.net (152.63.38.246) 52.171 ms

12 akamai.customer.alter.net (152.179.50.166) 48.320 ms 48.363 ms 44.673 ms

13 a23-13-162-85.deploy.static.akamaitechnologies.com (23.13.162.85) 45.798 ms 50.246 ms 48.967 ms

$


If your traceroute gets connected beyond your local network and your school or business or ISP's own network, then this error is likely not a firewall or policy block, but something at Ulta or at Akamai. Not much you can do about that, other than trying again later. If you get connected only as far as your own local network or blocked in your school or business or ISP network, then it's probably a local block, set by the organization and the network administrator.


In short, this probably isn't your Mac, and probably isn't something you can resolve from your Mac.

I keep getting this message- Access Denied You don't have permission to access "http://www.ulta.com/" on this server.

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