I get a message saying I need to "Contact Customer Support" every time I go to purchase music in iTunes? Why???

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Level 1

27 points

I get a message saying I need to "Contact Customer Support" every time I go to purchase music in iTunes? Why???

Ever since this new iTunes 3 month trial started (which I am participating in) when I go to purchase music on iTunes - I get a message telling me that I can't purchase music and to contact Customer Support? I did contact them (via email which took several days) the last time & they said they fixed something in my account, but now it is doing it again - any ideas anyone?

iPhone 5s, iOS 8.4, iPad & Desktop too

Posted on Jul 25, 2015 2:43 PM

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Answer 1

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Ralph Landry1

Level 8

41,850 points

Jul 25, 2015 2:49 PM in response to Jericho818

We are all fellow users so there is nothing we can with your account. Try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html for help.

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Answer 2

Jericho818 Author

Level 1

27 points

Jul 25, 2015 2:58 PM in response to Ralph Landry1

Yeah I understand & thanks for replying - I guess I was just wondering if anyone else was getting this... This is my second go around with this problem in the past couple days. There's no sort of billing issue, or anything on my end that's wrong - it's something on their end.

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Answer 3

Jul 25, 2015 3:15 PM in response to Jericho818

There have been other users raising issues with the music program, which look a lot like the problems seen with other new programs. May e part of the reason Apple started with a use-for-free approach, work out the bugs before charging users.

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