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Jul 27, 2015 9:59 AM in response to charishfromchachaby judysings,Hello charishfromchacha,
I'm not sure from your question if you are having an issue with the EarPods that came with your iPhone, or the receiver itself on the iPhone. I'll include some troubleshooting steps for both below:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
https://support.apple.com/en-us/HT203800If you hear low or muffled sound from your Apple EarPods - Apple Support
https://support.apple.com/en-us/HT204405Regards,
