I cannot get a refund for an app

Question

Level 1

1 points

I cannot get a refund for an app

I purchased an app but I'm not happy with it. Its too easy to play and its boring...it was £2.30 and I don't think it was worth it.

I go in itunes and find my recent purchases then I hit 'report a problem' as directed by this website I found.

When I try to login with my appleID and password on page that appears in my browser the page just refreshes and nothing happens except the password box is now blank.

I've tried 2 different browsers.

Can someone please help?

Thankyou

iPhone 5s, iOS 8.3

Posted on Jul 26, 2015 5:12 AM

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Answer 1

King_Penguin

Level 10

334,330 points

Jul 26, 2015 5:36 AM in response to Thing50

Is the game working as described on its description page in the store ? Purchased are considered final (unless they don't work, or not as described), being 'easy to play' and 'boring' are unlikely to get you a refund.

Reporting a problem : http://reportaproblem.apple.com

Or http://www.apple.com/support/itunes/contact/

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Answer 2

Thing50 Author

Level 1

1 points

Jul 26, 2015 6:10 AM in response to King_Penguin

You have 14 days from purchase to request a refund no matter what reason you may have.

You may decide that my reasons are not valid but nonetheless I am entitled to a refund per app store policy in the UK.

I felt the game was not worth the money...the gameplay is 1 dimensional and dull and I beat it literally within my first 2 goes.

Now if perhaps you had some knowledge of app store policy in the UK you wouldn't have written that post...maybe you could have tried answering my main question instead of doubting my integrity.

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Answer 3

King_Penguin

Level 10

334,330 points

Jul 26, 2015 6:11 AM in response to Thing50

For items downloaded, UK iTunes store's terms :

Exception to the right of cancellation: You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.

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Answer 4

Thing50 Author

Level 1

1 points

Jul 26, 2015 6:53 AM in response to King_Penguin

Please read:

http://www.pocketgamer.co.uk/r/iPhone/App+Store/feature.asp?c=63280

http://www.cnet.com/uk/news/apple-now-offers-14-day-app-store-itunes-refunds-for -eu-users/

And please stop trying to make me look like an idiot...thanks

What you have posted appears to relate to itunes...which is understandable

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