Change of email addresses i.d on iCloud

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Level 1

4 points

Change of email addresses i.d on iCloud

Re my Mac and iPad mini 3. I have recently changed my Internet Service Provider. I have successfully changed my apple I.D. so I can now receive updates etc via iTunes. Unfortunately my iCloud account is stuck with me old email address and since trying to access it via all the old passwords that I can remember the account has been blocked. My problem is how to change the old email address to the new one so that I can use the same passwords as used fort the Apple I.D.? Any help would prevent me throwing the Mac and ipad out through the window!

Kind regards

Brian D

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Jul 26, 2015 8:31 AM

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Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Jul 26, 2015 2:56 PM in response to BrianDobson

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.

This feature has been introduced to make stolen phones useless to those that have stolen them.

However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.

The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.

You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.

This article provides more information about Activation Lock.

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Answer 2

BrianDobson Author

Level 1

4 points

Jul 27, 2015 6:39 AM in response to Winston Churchill

Hi WC

No the problem I have is with my macbook pro and my ipad mini 3. Its a case of having to get into my apple i.d. and changing the old email address for the new one. There does not seem to be a way of doing that with icloud. My Apple i.d. had been changed and that is now o.k. its the icloud that is the problem.

kind regards

Brian D

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Answer 3

Jul 27, 2015 6:43 AM in response to BrianDobson

Did you read my response thoroughly. If you have your old email address showing in the iCloud settings on your devices you need to reverse the changes you made at MyApple ID before you can log out of iCloud.

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