iPhone 5 malware & adware attack

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Level 1

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iPhone 5 malware & adware attack

I tried to use Safari today and after trying to visit a site that didn't come up, I get this pop up directing me to http://247pcsupportsquard.com stating "Critical Security Warning! Your Mac is infected with a malicious Malware & Adware attack. Please contact tech support at +1-844-635-2914 and provide error code 546DFSD to scan and resolve any potential threats to your personal and financial information, which was being tracked by suspicious connection. Consequently we are performing additional security checks to verify the source of the attack and have halted all your system resources in order to prevent any additional damage to your system and information. Please call customer service at +1-844-635-2914 to resolve issues." Then it has "OK".

It won't let me go to any other site. Anyone run into this problem?

iPhone 5, iOS 8.4

Posted on Jul 26, 2015 10:40 AM

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Answer 1

Best reply

Ralph Landry1

Level 8

41,850 points

Jul 26, 2015 10:43 AM in response to parkerae

That is absolutely a scam, do not call the number. Go to Settings > Safari > Clear History and Clear Cookies and Data.

Reboot by holding both the power and home buttons until the apple logo appears, about 10-40 seconds, release both buttons and let it finish the restart.

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Answer 2

Jul 26, 2015 10:43 AM in response to parkerae

It is a scam. Do not respond.

Double tap the Home button, then swipe upwards on the Safari preview.

Go to Settings - Safari - Clear History.

Restart Safari.

Receive this message on my Iphone :Critical Security Warning! Your System is infected with a malicious adward attack. Please contact tech support at 1-844-635-2914

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Answer 3

Jul 26, 2015 10:44 AM in response to parkerae

Close Safari, NEVER call a number like that! Ever!

Pop ups are not malware or virus, they can just be pop-ups. Just smart code that creates a pop-up... nothing more.

I doubt this was when visiting apple.com 😉

Don't visit shady websites.

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Answer 4

parkerae Author

Level 1

0 points

Jul 26, 2015 11:04 AM in response to Ralph Landry1

Thanks to everyone who responded, I did as you suggested and it resolved my problem. Glad that I chose to come here to the community to ask the question before I did anything foolish!

Nope, I didn't get that from apple.com 🙂

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Answer 5

Jul 26, 2015 1:56 PM in response to parkerae

You are very welcome - that is why we all hangout on here, to give each other help.

Have a great day.

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Answer 6

rubycota

Level 1

0 points

Jul 30, 2015 2:43 PM in response to parkerae

I Just had this happen to me. I was in a panic, which I usually am not, and called the number. I started to let the person access my computer then got the iPad out to check this forum. Wish I did before I gave him the serial number. Do you think that is enough to to infiltrate my computer, or could I have stopped it in time. I cannot believe I was so stupid.

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