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Iphoto is locked up and i need help

need help. I ran a diagnostic that I read on a previous post. Any assistance would be appreciated.


Problem description:

I am trying to import pictures from my iPhone 5 and iPhoto on my iMac is locked up


EtreCheck version: 2.2 (132)

Report generated 7/26/15, 10:37 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (20-inch, Early 2008) (Verified)

iMac - model: iMac8,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

6 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

4 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 2400 - VRAM: 128 MB

iMac 1680 x 1050


System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 0:54:21


Disk Information: ℹ️

Hitachi HDP725025GLA380 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Eman 1 (disk0s2) / : 249.20 GB (19.35 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Apple Inc. iPhone

Western Digital My Book 1110 999.5 GB

disk2s1 (disk2s1) <not mounted> : 32 KB

Emilito (disk2s3) /Volumes/Emilito : 999.37 GB (421.21 GB free)

Microsoft Microsoft 3-Button Mouse with IntelliEye(TM)

Dynex USB Reader

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Seagate Backup+ Desk 3 TB

disk1s1 (disk1s1) <not mounted> : 262 KB

Digital Movies (disk1s3) /Volumes/Digital Movies : 3.00 TB (2.61 TB free)

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Firewire Information: ℹ️

LaCie Hard Drive FW/USB 400mbit - 400mbit max

disk3s1 (disk3s1) <not mounted> : 32 KB

disk3s2 (disk3s2) <not mounted> : 66 KB

disk3s3 (disk3s3) <not mounted> : 66 KB

disk3s4 (disk3s4) <not mounted> : 115 KB

Music & Pictures (disk3s6) /Volumes/Music & Pictures : 500.11 GB (15.11 GB free)


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (11.2.2f3) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources

[not loaded] com.symantec.kext.filesecurity (1.4.3f19) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymConfidentialData.b undle/Contents/Resources

[not loaded] com.symantec.kext.confidentialData (1.4f5) [Click for support]


/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources

[not loaded] com.symantec.kext.fw (1.0.3f5) [Click for support]


/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2) [Click for support]

[not loaded] com.leapfrog.codeless.kext (2) [Click for support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.10.5 - SDK 10.8) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Click for support]

[not loaded] com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]

[not loaded] com.symantec.kext.ips (3.2f8) [Click for support]

[not loaded] com.symantec.kext.pf (4.2.1f7) [Click for support]

[not loaded] net.pocketmac.driver.BlackberryUSB (3.1.3) [Click for support]

[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.1.3) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Click for support]


Problem System Launch Agents: ℹ️

[running] com.VTech.AgentMonitor.plist [Click for support]


Problem System Launch Daemons: ℹ️

[running] com.seagate.TBDecorator.plist [Click for support]


Launch Agents: ℹ️

[loaded] com.hp.help.tocgenerator.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.symantec.uiagent.application.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.symantec.avscandaemon.plist [Click for support]

[running] com.symantec.deepsight-extractor.plist [Click for support]

[running] com.symantec.diskMountNotify.plist [Click for support]

[loaded] com.symantec.MissedTasks.plist [Click for support]

[loaded] com.symantec.navapd.plist [Click for support]

[loaded] com.symantec.navapdaemonsl.plist [Click for support]

[loaded] com.symantec.Sched501-1.plist [Click for support]

[running] com.symantec.sharedsettings.plist [Click for support]

[running] com.symantec.symdaemon.plist [Click for support]

[running] com.symantec.symSchedDaemon.plist [Click for support]

[running] com.VTechLLNService.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.leapfrog.connect.monitor.plist [Click for support]


User Login Items: ℹ️

iTunesHelper UNKNOWN Hidden (missing value)

Jawbone Updater UNKNOWN (missing value)

Cloud UNKNOWN (missing value)

Verizon Download Manager UNKNOWN (missing value)

Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)

ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

HP Product Research UNKNOWN (missing value)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)

HPEventHandler UNKNOWN (missing value)


Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.2.1.11 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

RealPlayer Plugin: Version: Unknown

AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]

GarminGpsControl: Version: 2.9.1.0 Release [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version


User internet Plug-ins: ℹ️

Move-Media-Player: Version: npmnqmp 071505000006 [Click for support]

BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.104 [Click for support]

fbplugin_1_0_1: Version: Unknown [Click for support]


Safari Extensions: ℹ️

AdBlock


3rd Party Preference Panes: ℹ️

BrowserPlus [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Norton\nQuickMenu [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Eman 1: Disk size: 249.20 GB Disk used: 229.85 GB

Destinations:

LaCie [Local]

Total size: 500.11 GB

Total number of backups: 60

Oldest backup: 2014-01-29 14:41:10 +0000

Last backup: 2015-07-27 00:43:57 +0000

Size of backup disk: Too small

Backup size 500.11 GB < (Disk used 229.85 GB X 3)

Emilito [Local]

Total size: 999.37 GB

Total number of backups: 89

Oldest backup: 2013-02-25 02:12:55 +0000

Last backup: 2015-07-17 16:46:21 +0000

Size of backup disk: Excellent

Backup size 999.37 GB > (Disk size 249.20 GB X 3)

Seagate Backup Plus Drive [Local]

Total size: 3.00 TB

Total number of backups: 49

Oldest backup: 2014-03-19 04:05:43 +0000

Last backup: 2015-07-27 02:27:07 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 249.20 GB X 3)


Top Processes by CPU: ℹ️

7% com.hp.devicemonitor

3% WindowServer

1% AgentMonitor

1% fontd

0% com.apple.WebKit.WebContent


Top Processes by Memory: ℹ️

531 MB kernel_task

399 MB Photos

233 MB com.apple.MediaLibraryService(2)

197 MB mds_stores

184 MB iTunes


Virtual Memory Information: ℹ️

2.17 GB Free RAM

3.83 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Jul 26, 2015, 09:40:18 PM Self test - passed

2.4 Ghz Intel Core 2duo version 10

Posted on Jul 26, 2015 7:54 PM

Reply
2 replies

Jul 27, 2015 9:42 AM in response to emanwine

I wholeheartedly second Terence's recommendation of getting rid of the Norton/Symantic antivirus software. It's terrible stuff for Macs. Do a Google search for the developer's instructions for uninstalling it.


Are you getting a message that the iPhoto library is on a locked volume or is in use by another user? If so then do the following:


1 - launch iPhoto with the Command+Option keys held down to open the First Aid window. Be sure to follow the circled recommendation in the screenshot.


User uploaded file

2 - apply Option #4, Rebuild Database.


User uploaded file

Iphoto is locked up and i need help

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