iTunes could not restore the iPad because there is not enough free space on this computer to save the backup.

Dear all,

Recently I experienced my first real bad issue with Apple product that changed completely my mind about this company.

I'm using my MBP OS 10.10.4 with iTunes 12.2.1.16 to synchronize my Apple devices.

Few days ago I took the crazy idea to do a backup of my son's iPad 2 64Gb iOS8.3 and........

I did the backup on my MBP with more than 200Gb free space and iTunes completed the backup perfectly stating last backup 7/23/15 2:35PM on this computer.

What do you think about a backup without any error message and listed by iTunes as valid one in the summary page? That you are SAFE!!!!

In reality not, more support I got from Apple and more crazy stuff were told me.

The problem it's very simple I restore the iPad to the factory setup and trying to restore the backup I did few minutes before.

During this operation iTunes propose me the update it to iOS 8.4 and because I was relying on Apple I did it.

At approximately 50% of the backup restore I got a weird message "iTunes could not restore the iPad because there is not enough free space on this computer to save the backup."

Wait a moment I have more than 200Gb of free space and second I'm restoring the backup so why do I have memory problem on the MAC.

I decide to call Apple support in my country Italy and my nightmare started there.

They were normally confused about the message and from the iPad support they direct me to the Mac support.

First people I talked to checked my screen and we worked together to free some space, clean the RAM memory, checking the integrity of the HD etc.

But nothing, the problem was still there.

I was then promoted to be supported by level 2 Apple support. I thought "gosh these guys should be really cool and they will solve my problem"

In reality not !

Level 2 Mac support told me this is not Mac problem and pushed me to Level 2 iPad support.

In conclusion after several hours at the phone with them and doing test I was really kindly told, we are really sorry but we cannot solve your problem.

Crazy is that these level 2 people told me the problem was about corrupted back up.

As soon as I was arguing this was not possible because their assumptions were not valid they were investing another story....

1. how is it possible that a great company like Apple is delivering iTunes that is doing a backup and do not warn customer that is corrupted. (BTW I'm sure it is not corrupted, this is an iTunes bug).

2. how is it possible that I get a so weird message like the one I got and not something like "your backup is corrupted" BTW I have english language setup so we cannot neither think about a crazy translation.

3. I lost my son's iPad data because of Apple software that based on feedback I got from Apple support is a crappy software. How could you call a software that is doing a backup not warning you about anything, giving you misleading error message and lost your data !!!!!

4. I would like to think this is a bug because if I think Apple is doing software losing you data because of them and not because of any crazy operation you did I won't buy any Apple product in the rest of my life.

5. Any option they gave me was useless. Are you using iCloud? Why should I use it, you do not have a decent explanation why your softwares lost my data and you are proposing me to waste other money for another service that could lost my data too based on your feedback. If you do not have away to check a backup integrity (this is what Apple support stated) this is neither valid for iCloud backup.

I do not know if any Apple people will read this message, most probably not but I invest time to inform other apple customer that your data are at risk.