MBP Freezing/Restarting

Question

Level 1

11 points

MBP Freezing/Restarting

Since upgrading to Yosemite my Macbook Pro has been freezing or just randomly restarting. This happens once a day. Sometimes more. I have saved one of the crash reports. Who should I contact to get help? Is there anything I can do?

MacBook Pro with Retina display, OS X Yosemite (10.10.4)

Posted on Jul 27, 2015 6:59 AM

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Answer 1

John Galt

Level 10

141,024 points

Jul 27, 2015 7:27 AM in response to -Reverie

Post the relevant crash report. It may or may not reveal any useful information.

Determine if the problems also persist in "Safe Mode":

Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

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Answer 2

-Reverie Author

Level 1

11 points

Jul 27, 2015 8:22 AM in response to John Galt

Thanks John. Here is the most recent one I had.

Anonymous UUID: BF26F090-3BA8-8002-312C-5714A5869E86

Mon Jul 27 23:18:00 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff8008ce7d57): "complete() while dma active"@/SourceCache/xnu/xnu-2782.30.5/iokit/Kernel/IOMemoryDescriptor.cpp:3305

Backtrace (CPU 0), Frame : Return Address

0xffffff81f58cbb80 : 0xffffff800872bda1

0xffffff81f58cbc00 : 0xffffff8008ce7d57

0xffffff81f58cbc60 : 0xffffff7f88f239d4

0xffffff81f58cbcb0 : 0xffffff7f88f1921d

0xffffff81f58cbd00 : 0xffffff7f89a910a6

0xffffff81f58cbd50 : 0xffffff7f89a94f0e

0xffffff81f58cbda0 : 0xffffff7f88fc23d0

0xffffff81f58cbde0 : 0xffffff7f88fbadf5

0xffffff81f58cbe30 : 0xffffff7f88fb4da8

0xffffff81f58cbe80 : 0xffffff7f88fb4e24

0xffffff81f58cbeb0 : 0xffffff7f89d4a048

0xffffff81f58cbf00 : 0xffffff800875e759

0xffffff81f58cbfb0 : 0xffffff80088125b7

Kernel Extensions in backtrace:

com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f88f15000->0xffffff7f88f3afff

com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A 2681B034A3]@0xffffff7f88fb0000->0xffffff7f88fdafff

com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.5)[82B8ACC9-41BD-3951-9206-ABBDD4 0A6FCF]@0xffffff7f89a8f000->0xffffff7f89aa6fff

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A 2681B034A3]@0xffffff7f88fb0000

dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f88f15000

com.apple.iokit.IOUSBAttachedSCSI(1.1.1)[B5495C0C-B73B-3D77-AF40-C841B507808A]@ 0xffffff7f89d47000->0xffffff7f89d4efff

dependency: com.apple.iokit.IOUSBFamily(720.4.4)[2A7D7E5E-EEDA-3BF7-B302-0727DCABA6F9]@0xff ffff7f89039000

dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f88f15000

dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.5)[BEAC7A6F-DB07-3C53-B97E-9A 2681B034A3]@0xffffff7f88fb0000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14E46

Kernel version:

Darwin Kernel Version 14.4.0: Thu May 28 11:35:04 PDT 2015; root:xnu-2782.30.5~1/RELEASE_X86_64

Kernel UUID: E3C26B2F-8B97-3F1D-B193-690F7E34F830

Kernel slide: 0x0000000008400000

Kernel text base: 0xffffff8008600000

__HIB text base: 0xffffff8008500000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 1371155010975

last loaded kext at 1232393765104: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f8b71b000, size 389120)

last unloaded kext at 162140589635: com.apple.iokit.IOEthernetAVBController 1.0.3b3 (addr 0xffffff7f89f82000, size 28672)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 4.3.22

org.virtualbox.kext.VBoxNetFlt 4.3.22

org.virtualbox.kext.VBoxUSB 4.3.22

org.virtualbox.kext.VBoxDrv 4.3.22

com.paceap.kext.pacesupport.snowleopard 5.9.1

net.telestream.driver.TelestreamAudio 1.1.1

com.Cycling74.driver.Soundflower 1.6.6

com.serato.usb.kext 2.3.0

com.logmein.driver.LogMeInSoundDriver 4.1.48f99

com.digidesign.iokit.DigiDal 11.3.1f4

com.avid.driver.firewire.mboxpro 1.4.0

com.motu.driver.USBMidiKext 1.6 64820

com.apple.filesystems.smbfs 3.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOUSBAttachedSCSI 1.1.1

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.iokit.IOBluetoothSerialManager 4.3.5f8

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMuxControl 3.10.24

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.GeForce 10.0.4

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.5f8

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleUSBAudio 295.23

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleGraphicsControl 3.10.24

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.nvidia.driver.NVDAGK100Hal 10.0.4

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.5f8

com.apple.iokit.IOBluetoothFamily 4.3.5f8

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.nvidia.driver.NVDAResman 10.0.4

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.24

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOFireWireFamily 4.5.7

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 397

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

com.apple.kec.Libm 1

Model: MacBookPro10,1, BootROM MBP101.00EE.B09, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f35

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.5f8 15969, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@195,0,0

Serial ATA Device: APPLE SSD SM768E, 751.28 GB

USB Device: USB3.0 Hub

USB Device: HD-PCTU3

USB Device: USB to ATA/ATAPI Bridge

USB Device: My Passport 0748

USB Device: ADVANCE49

USB Device: USB2.0 Hub

USB Device: micro lite

USB Device: USB2.0 Hub

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

FireWire Device: Mbox Pro, Avid, Up to 400 Mb/sec

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Thunderbolt Device: Thunderbolt to FireWire Adapter, Apple Inc., 3, 5.6

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Answer 3

Linc Davis

Level 10

209,547 points

Jul 27, 2015 9:36 AM in response to -Reverie

Disconnect all USB 3 devices, including hubs, and also the FireWire adapter. See whether the panics stop. If they do, reconnect the devices one at a time, testing thoroughly at each step, until you identify the culprit.

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