I cannot restore my new iPhone 6

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Level 1

5 points

I cannot restore my new iPhone 6

I cannot restore my new iPhone 6, because I am getting the following error. "The iPhone “iPhone” could not be restored. An unknown error
occurred (6)"

I have exhausted all available Apple trouble shooting, and it looks like the phone is yet again faulty (screen now just has the plug into iTunes logo, and that is it). The first iPhone 6 had to be returned as it had a loose screen, and now this one has to be returned as well.

Is there anything else I can do before sending it back ? (as I said I completed all available online troubleshooting from Apple). I have been unable to contact Apple telephone support.

iPhone 6, iOS 8.4

Posted on Jul 27, 2015 7:31 AM

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Answer 1

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KiltedTim

Level 10

195,885 points

Jul 27, 2015 7:55 AM in response to peterfinbar

Get help with iOS update and restore errors - Apple Support

If you're using a Windows PC, completely disable or remove any antivirus and firewall software you have installed. It can interfere with iTunes ability to authenticate to Apple's servers during the restore process.

Try it on a different computer.

Check your security software

Errors: 2, 4, 6, 9, 1611, 9006.

Sometimes security software can stop your device from communicating with either the Apple update server or with your device.

Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.

If you still see the error message, check for USB connection issues.

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