iphone 5 c will not charge

Hi rebel pat,

If your iPhone 5c is not charging, then you can follow the steps outlined below to help troubleshoot this issue.

If the battery doesn’t charge

If the battery doesn’t charge, unplug your device and try these steps:

1. Look at the connector at the bottom of your device and make sure it’s free of debris.
2. If you're using a USB power adapter, make sure it's plugged in all the way and the power outlet is working. If you're connecting to a computer, make sure it's on and can charge your device. To charge an iPad, you might need to use a USB power adapter and plug into a power outlet.
3. Try a different USB cable, USB power adapter, or USB port.
4. If everything seems to be working, reconnect your device and wait for 30 minutes.
5. If your device still doesn’t charge, try to restart it while it's connected to power. If you can't restart, force your device to restart.

If you see an alert

When you plug in your device, you might see one of these alerts:

• “This cable or accessory is not certified and may not work reliably with this iPhone.”
• “This accessory is not supported by this device.”

If you see one of these alerts, unplug your device try and these steps:

1. Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
2. If you still see an alert, try a different USB cable or charger.

Get more help

If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.

If you can’t charge your iPhone, iPad, or iPod touch - Apple Support

Take care.