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New (replaced) iphone6. Have Verizon. Phone goes into searching, then no phone service but everything else works. Have reset, sometime that works?

RReplaced my iphone6 with new. Twice the phone has gone into a "searching" mode leaving me with no phone calls, in or out. Have Verizon. I have turned off and on. Everything g else works on the phone while this is going on, just no calls. Once after 12 or more hours in recovered. Now into my 6th hour- won't recover.

iPhone 6, iOS 8.4

Posted on Jul 27, 2015 10:33 AM

Reply
1 reply

Jul 29, 2015 9:05 AM in response to maryfrommount juliet

Hello Mary,

Thanks for using Apple Support Communities.


From your post I understand that you are seeing Searching on your iPhone and are unable to place any phone calls. I know this is a frustrating issue, so in order to resolve this issue please follow the steps outlined below.


If you see No Service or Searching

If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps:

  1. Check your coverage area to make sure you're in an area with cellular network coverage.
    • If you can't connect to a cellular network, make sure cellular data is on in Settings > Cellular.
    • If you're traveling internationally, make sure your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
      User uploaded file
  2. Restart your iPhone or iPad.
  3. Check for a Carrier Settings Update.
  4. Remove the SIM card then reinsert it. If the SIM card is damaged, worn, or bent, or doesn't fit in the SIM tray, contact your carrier.
  5. Try another location. If possible, see if other devices are able to connect to your carrier's network in that location.
  6. Contact your carrier to:
    • Verify that your account is active and in good standing.
    • Make sure there are no outages in your area.
    • Check that your device is not blocked from receiving cellular services and set up with the right data plan.
  7. Update your iPhone or iPad to the latest version of iOS.

If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

If you can't connect to a cellular network or cellular data - Apple Support


Take care.

New (replaced) iphone6. Have Verizon. Phone goes into searching, then no phone service but everything else works. Have reset, sometime that works?

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