my itunes for windows does not recognize my iphone5 to sync or download

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my itunes for windows does not recognize my iphone5 to sync or download

my windows pc does not recognize my iphone 5. been this way since March. I have checked usb cable, I have uninstalled iTunes and re-installed. any other solutions?

iPhone 5s, iOS 8.1.1

Posted on Jul 27, 2015 11:01 AM

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Answer 1

chuck_3rd

Community Specialist

Jul 29, 2015 9:21 AM in response to sstallings63

Hi sstallings63,

If iTunes on your Windows PC will not recognize your iPhone, then I'd like you to follow the steps in the link below.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Take care.

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