grandpamike

Q: Imac, Yosemite spinning wheel problem

Recently, when scrolling or just using mouse, the spinning wheel displays, <for about 1-2 seconds>  not all the time but often enough to be an annoyance. Also, I am using the magic mouse and bluetooth keyboard and when I type or click the mouse, there is a slight hesitation between when I click or type and that is also annoying. This is a recent thing, and I was wondering if anyone else has similar problems or solutions. Thanks in advance.

iMac (Retina 5K, 27-inch, Late 2014), Other OS, OSX 10.10.1 Yosemite

Posted on Jul 27, 2015 12:17 PM

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Q: Imac, Yosemite spinning wheel problem

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 27, 2015 12:28 PM in response to grandpamike
    Level 9 (58,704 points)
    Photos for Mac
    Jul 27, 2015 12:28 PM in response to grandpamike

    grandpamike,

     

    Post an EtreCheck of your computer the next time you have the problem. We can then look at the report and look for obvious issues. Also, your computer has a 1 year warranty and if it is less than 90 days old or if you have already purchased it, you have AppleCare telephone support available to you.

     

    You can get EtreCheck by clicking http://www.etresoft.com/etrecheck

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 27, 2015 12:54 PM in response to grandpamike
    Level 10 (207,995 points)
    Applications
    Jul 27, 2015 12:54 PM in response to grandpamike

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by grandpamike,

    grandpamike grandpamike Jul 27, 2015 1:05 PM in response to rkaufmann87
    Level 1 (4 points)
    iPhone
    Jul 27, 2015 1:05 PM in response to rkaufmann87

    EtreCheck version: 2.2 (132)

    Report generated 7/27/15, 2:54 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)

        iMac - model: iMac15,1

        1 3.5 GHz Intel Core i5 CPU: 4-core

        24 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: ℹ️

        AMD Radeon R9 M290X - VRAM: 2048 MB

            iMac 4096 x 2304

     

    System Software: ℹ️

        OS X 10.10.4 (14E46) - Time since boot: 26 days 3:19:52

     

    Disk Information: ℹ️

        APPLE SSD SD0128F disk0 : (121.33 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (985.95 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE HDD ST1000DM003 disk1 : (1 TB)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (985.95 GB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

    USB Information: ℹ️

        Iomega eGo USB 500.11 GB

            Iomega_HDD (disk3s1) /Volumes/Iomega_HDD : 500.11 GB (294.47 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        LaCie LaCie Hard Drive USB 1 TB

            disk4s1 (disk4s1) <not mounted> : 32 KB

            LaCie (disk4s3) /Volumes/LaCie : 500.04 GB (491.03 GB free)

            LaCie 2 (disk4s5) /Volumes/LaCie 2 : 499.90 GB (499.45 GB free)

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Configuration files: ℹ️

        /etc/hosts - Count: 1

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

    Kernel Extensions: ℹ️

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4) [Click for support]

     

            /Applications/Toast Titanium.app

        [not loaded]    com.roxio.TDIXController (2.0) [Click for support]

     

            /System/Library/Extensions

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

     

    Startup Items: ℹ️

        HP IO: Path: /Library/StartupItems/HP IO

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.hp.help.tocgenerator.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.barebones.authd.plist [Click for support]

        [loaded]    com.google.keystone.daemon.plist [Click for support]

        [loaded]    com.timesoftware.timemachineeditor.backupd-auto.plist [Click for support]

     

    User Launch Agents: ℹ️

        [running]    com.cnet.ttengine.plist [Click for support]

        [failed]    com.ecamm.printopia.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        PhotoSync    Application Hidden (/Applications/PhotoSync.app)

        Cobook    Application  (/Applications/Cobook.app)

        GrowlHelperApp    Application  (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlHelperApp.app)

        TrashMeHelper    Application  (/Applications/Utilities/TrashMe.app/Contents/Resources/TrashMeHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Alfred 2 2    Application  (/Applications/Alfred 2 2.app)

        Fantastical 8.23.06 AM    UNKNOWN  (missing value)

        Google Chrome    Application Hidden (/Applications/Google Chrome.app)

        Spotify    Application Hidden (/Applications/Spotify.app)

     

    Internet Plug-ins: ℹ️

        LogitechHarmony: Version: 2.0 - SDK 10.7 [Click for support]

        o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        Google Earth Web Plug-in: Version: 6.0 [Click for support]

        Default Browser: Version: 600 - SDK 10.10

        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

        FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        DivXBrowserPlugin: Version: 1.4 [Click for support]

        Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

        PepperFlashPlayer: Version: 18.0.0.209 - SDK 10.6 [Click for support]

        iPhotoPhotocast: Version: 7.0 - SDK 10.8

        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

     

    User internet Plug-ins: ℹ️

        Picasa: Version: 1.0 [Click for support]

     

    Safari Extensions: ℹ️

        LastPass

        F.B. Purity - Cleans Up Facebook

        Facebook Cleaner

        DuckDuckGo

        1Password

        AdBlock

        Do Not Track Plus

     

    3rd Party Preference Panes: ℹ️

        Connect360  [Click for support]

        DivX  [Click for support]

        Flash Player  [Click for support]

        Growl  [Click for support]

     

    Time Machine: ℹ️

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 1.11 TB Disk used: 128.53 GB

        Destinations:

            Iomega_HDD [Local]

            Total size: 500.11 GB

            Total number of backups: 83

            Oldest backup: 2014-11-24 01:36:14 +0000

            Last backup: 2015-07-27 19:08:23 +0000

            Size of backup disk: Adequate

                Backup size 500.11 GB > (Disk used 128.53 GB X 3)

     

    Top Processes by CPU: ℹ️

             9%    mdworker(9)

             3%    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

             3%    WindowServer

             2%    fontd

             0%    taskgated

     

    Top Processes by Memory: ℹ️

        1.99 GB    thunderbird

        1.50 GB    kernel_task

        565 MB    firefox

        565 MB    Google Chrome Helper(7)

        516 MB    softwareupdated

     

    Virtual Memory Information: ℹ️

        1.03 GB    Free RAM

        23.00 GB    Used RAM

        2 MB    Swap Used

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jul 27, 2015 6:38 PM in response to grandpamike
    Level 9 (58,704 points)
    Photos for Mac
    Jul 27, 2015 6:38 PM in response to grandpamike

    On a system with 24GB of RAM you should almost NEVER be running out of RAM. Your report indicates

     

    1.03 GB    Free RAM

        23.00 GB    Used RAM

        2 MB    Swap Used

     

    This mean some process is using a HUGE amount of RAM. Learn how to use Activity Monitor by clicking Use Activity Monitor to read system memory and determine how much RAM is being used (OS X Mountain Lion and earlier) - A… and see what is using up your RAM. That is the first step and will likely tell you what is going on.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 27, 2015 6:46 PM in response to grandpamike
    Level 10 (207,995 points)
    Applications
    Jul 27, 2015 6:46 PM in response to grandpamike

    Now you're getting the usual results of posting "etrecheck" output on this site. I don't know whether the memory statistics shown in the output are accurate, but if they are, they're perfectly normal.

  • by grandpamike,Helpful

    grandpamike grandpamike Jul 27, 2015 6:58 PM in response to rkaufmann87
    Level 1 (4 points)
    iPhone
    Jul 27, 2015 6:58 PM in response to rkaufmann87

    Before I received your response, I did a re-start, and it seems to have fixed this specific problem. I am making an assumption here, but when my PC  would slow down, a re-start would clear memory and all would be fine, so I guess a similar problem arose when something was in memory and a re-start cleared it out. Does that seem reasonable ? Plus, I will check with activity monitor and see what is getting stuck or using all of that memory. Thanks.