iPod Touch 4G touchscreen problem.

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Level 1

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iPod Touch 4G touchscreen problem.

My friend gave me an iPod Touch 4G a month or so ago and it worked perfectly until now. Two days ago, I dropped it from a small distance on the ground while walking my dog. I picked it up and tried to turn it on to listen to music but when I try to slide to unlock it, the slider goes to a small portion of the screen, stops, and slides back. I also tried sliding the camera shortcut up but wouldn't work. I just restored it with iTunes and no dice. iPod Touch is running iOS 6.1.6, non-jailbroken, 32 GB, and a fourth-generation. Please help ASAP!!!

iPod touch, iOS 6.1.6, non-jailbroken, 32 GB.

Posted on Jul 27, 2015 1:27 PM

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Answer 1

lllaass

Level 10

210,411 points

Jul 27, 2015 1:34 PM in response to JamariTyler

If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.

Make an appointment at the Genius Bar of an Apple store..

Apple Retail Store - Genius Bar

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