Macbook pro slow, crashes, freezes

Question

My Macbook Pro has been buggy for a long time. Recently though it seems worse. I&#x27;ve changed browsers from Firefox to Chrome and back again and even tried Safari but it often freezes, slows down or even crashes. It is especially bad if I load photos app or run mail. Both are loaded with lots of photos and mail and recently I tried to rebuild one mailbox, which ended up with my computer not starting properly because it got too full in the process. I had to use Target disk to take some files off. It left the computer with minimal extra space and the mailbox is still not properly indexed.I&#x27;ve run Hardware tests and Disk Utility and both say things are good.I recently ran Activity Monitor and found a file called ouc which is using up to 3.33GB of Memory. Does this need to be fixed? It would be great to do something that got my Macbook Pro running better.After reading the forum I downloaded EtreCheck and attach the report here. Does anyone think they can help me?Problem description:running slow, browsers slow, spinning wheels, crashing, screen reversing outEtreCheck version: 2.2 (132)Report generated 7/28/15, 9:07 PMDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    MacBook Pro (15-inch, Mid 2012) (Technical Specifications)    MacBook Pro - model: MacBookPro9,1    1 2.3 GHz Intel Core i7 CPU: 4-core    8 GB RAM Upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/n    Battery: Health &#x3D; Normal - Cycle count &#x3D; 1417 - SN &#x3D; D86223300KRDGDLBEVideo Information: ℹ️    Intel HD Graphics 4000    NVIDIA GeForce GT 650M - VRAM: 512 MB        Color LCD 1440 x 900System Software: ℹ️    OS X 10.10.4 (14E46) - Time since boot: 1:14:1Disk Information: ℹ️    APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Edith (disk1) /  [Startup]: 748.93 GB (2.61 GB free) (Low!)            Core Storage: disk0s2 749.30 GB Online    HL-DT-ST DVDRW  GS31N  USB Information: ℹ️    Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. Apple Internal Keyboard / Trackpad     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Computer, Inc. IR Receiver Thunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersKernel Extensions: ℹ️        /Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns    [not loaded]    com.MBB.driver.MBBACMData (5.01.01 - SDK 10.8) [Click for support]    [not loaded]    com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8) [Click for support]    [not loaded]    com.MBB.driver.MBBEthernetData (5.01.01 - SDK 10.8) [Click for support]        /System/Library/Extensions    [not loaded]    com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Click for support]    [not loaded]    com.wacom.kext.pentablet (5.3.2 - SDK 10.8) [Click for support]        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Click for support]    [not loaded]    com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Click for support]    [not loaded]    com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Click for support]    [not loaded]    com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Click for support]Startup Items: ℹ️    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    Startup items are obsolete in OS X YosemiteProblem System Launch Daemons: ℹ️    [killed]    com.apple.ctkd.plist    [killed]    com.apple.icloud.findmydeviced.plist    [killed]    com.apple.ifdreader.plist    [killed]    com.apple.wdhelper.plist    [killed]    org.cups.cupsd.plist    5 processes killed due to memory pressureLaunch Agents: ℹ️    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [loaded]    com.divx.dms.agent.plist [Click for support]    [loaded]    com.divx.update.agent.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]    [running]    com.wacom.pentablet.plist [Click for support]    [running]    HWPortCfg.plist [Click for support]    [failed]    ouc.plist [Click for support]Launch Daemons: ℹ️    [running]    com.adobe.ARM.[...].plist [Click for support]    [loaded]    com.adobe.fpsaud.plist [Click for support]    [loaded]    com.adobe.SwitchBoard.plist [Click for support]    [loaded]    com.adobe.versioncueCS3.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]User Launch Agents: ℹ️    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [loaded]    com.adobe.ARM.[...].plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [running]    com.nchsoftware.expressinvoice.agent.plist [Click for support]    [running]    com.spigot.ApplicationManager.plist [Click for support]    [running]    com.spotify.webhelper.plist [Click for support]    [running]    com.zeobit.MacKeeper.Helper.plist [Click for support]User Login Items: ℹ️    NoneInternet Plug-ins: ℹ️    JavaAppletPlugin: Version: Java 8 Update 51 Check version    WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]    OVSHelper: Version: 1.1 [Click for support]    Default Browser: Version: 600 - SDK 10.10    Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]    WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]    AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Click for support]    FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]    Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]    AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Click for support]    SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Click for support]    DirectorShockwave: Version: 12.1.1r151 - SDK 10.6 [Click for support]3rd Party Preference Panes: ℹ️    Adobe Version Cue CS3  [Click for support]    Flash Player  [Click for support]    Flip4Mac WMV  [Click for support]    Java  [Click for support]Time Machine: ℹ️    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Edith: Disk size: 748.93 GB Disk used: 746.32 GB    Destinations:        My Passport for Mac [Local]         Total size: 2.00 TB         Total number of backups: 5         Oldest backup: 2015-05-29 07:15:31 +0000         Last backup: 2015-07-21 10:57:24 +0000         Size of backup disk: Too small            Backup size 2.00 TB &lt; (Disk used 746.32 GB X 3)Top Processes by CPU: ℹ️        92%    ouc        13%    plugin-container         7%    firefox         4%    WindowServer         2%    coreaudiodTop Processes by Memory: ℹ️    2.14 GB    ouc    934 MB    firefox    790 MB    kernel_task    205 MB    mdworker(16)    164 MB    PhotosVirtual Memory Information: ℹ️    2.16 GB    Free RAM     5.83 GB    Used RAM     105 MB    Swap Used Diagnostics Information: ℹ️    Jul 28, 2015, 09:07:13 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210713_[redacte d].crash    Jul 28, 2015, 09:06:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210653_[redacte d].crash    Jul 28, 2015, 09:06:34 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210634_[redacte d].crash    Jul 28, 2015, 09:06:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210612_[redacte d].crash    Jul 28, 2015, 09:05:49 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210549_[redacte d].crash    Jul 28, 2015, 09:05:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210527_[redacte d].crash    Jul 28, 2015, 09:05:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210511_[redacte d].crash    Jul 28, 2015, 09:04:38 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210438_[redacte d].crash    Jul 28, 2015, 09:04:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210416_[redacte d].crash    Jul 28, 2015, 09:03:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210355_[redacte d].crash    Jul 28, 2015, 09:03:29 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210329_[redacte d].crash    Jul 28, 2015, 09:03:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210304_[redacte d].crash    Jul 28, 2015, 09:02:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210241_[redacte d].crash    Jul 28, 2015, 09:02:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210216_[redacte d].crash    Jul 28, 2015, 09:01:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210154_[redacte d].crash    Jul 28, 2015, 09:01:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210133_[redacte d].crash    Jul 28, 2015, 09:01:13 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210113_[redacte d].crash    Jul 28, 2015, 09:00:52 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210052_[redacte d].crash    Jul 28, 2015, 09:00:31 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210031_[redacte d].crash    Jul 28, 2015, 09:00:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ouc_2015-07-28-210001_[redacte d].crash    Jul 28, 2015, 07:47:58 PM    Self test - passed    Jul 28, 2015, 04:33:15 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-07-28-16 3315_[redacted].crash    Jul 28, 2015, 04:15:22 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-07-28-16 1522_[redacted].crash    Jul 28, 2015, 02:01:59 PM    /Library/Logs/DiagnosticReports/firefox_2015-07-28-140159_[redacted].cpu_resour ce.diag [Click for details]    Jul 28, 2015, 01:07:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-130712_[red acted].crash    Jul 28, 2015, 12:56:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-125612_[red acted].crash    Jul 28, 2015, 09:49:59 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094959_[red acted].crash    Jul 28, 2015, 09:48:39 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094839_[red acted].crash    Jul 28, 2015, 09:47:24 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094724_[red acted].crash    Jul 28, 2015, 09:45:52 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094552_[red acted].crash    Jul 28, 2015, 09:44:47 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094447_[red acted].crash    Jul 28, 2015, 09:41:29 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-094129_[red acted].crash    Jul 28, 2015, 09:34:34 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-28-093434_[red acted].crash    Jul 27, 2015, 02:52:39 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-27-145239_[red acted].crash    Jul 27, 2015, 02:52:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-27-145228_[red acted].crash    Jul 27, 2015, 02:50:48 PM    /Library/Logs/DiagnosticReports/deleted_2015-07-27-145048_[redacted].crash    Jul 27, 2015, 02:44:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-27-144405_[red acted].crash    Jul 27, 2015, 02:41:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/LiveUpd_2015-07-27-144127_[red acted].crash    Jul 27, 2015, 02:36:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/recentsd_2015-07-27-143616_[re dacted].crash    Jul 27, 2015, 02:35:19 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/accountsd_2015-07-27-143519_[r edacted].crash    Jul 27, 2015, 10:26:39 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102639_[redacted].crash    Jul 27, 2015, 10:26:29 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102629_[redacted].crash    Jul 27, 2015, 10:26:18 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102618_[redacted].crash    Jul 27, 2015, 10:26:08 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102608_[redacted].crash    Jul 27, 2015, 10:25:57 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102557_[redacted].crash    Jul 27, 2015, 10:25:53 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102553_[redacted].crash    Jul 27, 2015, 10:25:11 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102511_[redacted].crash    Jul 27, 2015, 10:25:00 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102500_[redacted].crash    Jul 27, 2015, 10:24:50 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102450_[redacted].crash    Jul 27, 2015, 10:24:39 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102439_[redacted].crash    Jul 27, 2015, 10:24:28 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102428_[redacted].crash    Jul 27, 2015, 10:24:18 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102418_[redacted].crash    Jul 27, 2015, 10:24:07 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102407_[redacted].crash    Jul 27, 2015, 10:23:57 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102357_[redacted].crash    Jul 27, 2015, 10:23:46 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102346_[redacted].crash    Jul 27, 2015, 10:23:36 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102336_[redacted].crash    Jul 27, 2015, 10:23:25 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102325_[redacted].crash    Jul 27, 2015, 10:23:15 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102315_[redacted].crash    Jul 27, 2015, 10:23:04 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102304_[redacted].crash    Jul 27, 2015, 10:22:54 AM    /Library/Logs/DiagnosticReports/WindowServer_2015-07-27-102254_[redacted].crash    Jul 27, 2015, 10:20:36 AM    /Library/Logs/DiagnosticReports/Mail_2015-07-27-102036_[redacted].crash    Jul 27, 2015, 10:20:33 AM    /Library/Logs/DiagnosticReports/ouc_2015-07-27-102033_[redacted].crash    Jul 27, 2015, 10:20:12 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/UserNotificationCenter_2015-07 -27-102012_[redacted].crash    Jul 27, 2015, 10:20:10 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/SystemUIServer_2015-07-27-1020 10_[redacted].crash    Jul 27, 2015, 10:20:10 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-07-27-10 2010_[redacted].crash    Jul 27, 2015, 10:20:10 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-07-27-102010_[reda cted].crash    Jul 27, 2015, 10:19:52 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/crashreporter_2015-07-27-10195 2_[redacted].crash    Jul 27, 2015, 10:01:04 AM    /Library/Logs/DiagnosticReports/firefox_2015-07-27-100104_[redacted].cpu_resour ce.diag [Click for details]

OGELTHORPE · Accepted Answer

Uninstall Mackeeper per these instructions:http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac .htmlThis will tell you why:https://discussions.apple.com/docs/DOC-3691The Etrecheck report show that the HDD is nearly full.  Off load data to an external HDD and make ceratin that you empty trash.  Only then is space allocated for new data.Ciao.

OGELTHORPE · Answer

Your battery has seen much use at 1417 cycles.  Even though the condition is normal, monitor it closely and consider replacing it.  A poor battery can lead to poor performance and an old battery can expand and damage the MBP.Ciao.

Linc Davis · Answer

I recently ran Activity Monitor and found a file called ouc which is using up to 3.33GB of Memory. Does this need to be fixed?Yes. It&#x27;s part of the software for a Huawei wireless modem. If you have another way of connecting to the Internet, remove the software.Any third-party software that doesn&#x27;t install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.I never install system modifications myself, and except as stated in this comment, I don&#x27;t know how to uninstall them. You&#x27;ll have to do your own research to find that information.Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product&#x27;s Help menu, if there is one, for instructions. Finding none there, look on the developer&#x27;s website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you&#x27;re waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.Back up all data before making any changes.You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you&#x27;re sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

flowerpress · Answer

I uninstalled the Huawaii drivers, they were in the folder Library/StartupItems as mentioned in the EtreCheck:Startup Items: ℹ️    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    Startup items are obsolete in OS X YosemiteI also uninstalled MacKeeper.These two actions seem to have my computer running much better.Thanks!

flowerpress · Answer

I uninstalled the Huawaii drivers, they were in the folder Library/StartupItems as mentioned in the EtreCheck:Startup Items: ℹ️    HWNetMgr: Path: /Library/StartupItems/HWNetMgr    Startup items are obsolete in OS X YosemiteI also uninstalled MacKeeper.These two actions seem to have my computer running much better.Thanks!