Hello yesterday i ran a software update on my mac. I only have a wireless keypad and mouse. I now start my mac and i hear the chime and it statse to load then i get the white screen. I can see the arrow of the moust when i move it and that is it.

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Hello yesterday i ran a software update on my mac. I only have a wireless keypad and mouse. I now start my mac and i hear the chime and it statse to load then i get the white screen. I can see the arrow of the moust when i move it and that is it.

Hello all,

Yesterday July 27, 2015 I ran a software update on my Mac. About 6 months ago I upgraded from Mac OS X v10.6 (Snow Leopard) to Mac OS X v10.7 (Lion). when the update was done I had the white screen. I have the wireless keyboard and mouse. I do have a PC keyboard with usb that I can use if possible. Any and all help would be great.

Here is what I have tried but not sure the wireless Keyboard is working:

a. start mac holding shift key

b. start mac holding shift, command, and v key

iMac (21.5-inch Mid 2010), Other OS, Not sure what operating system

Posted on Jul 28, 2015 7:14 AM

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Answer 1

judysings

Community Specialist

Jul 30, 2015 6:47 AM in response to bobj6744

Hi bobj6744,

If your iMac is starting up with a gray screen, take a look at the article below to troubleshoot the issue. If you want to use a wired mouse and keyboard to make sure the issue is not with your wireless devices, that would be fine. Disconnect any other peripherals (external hard drives, printers, etc.) you may have attached.

OS X Yosemite: If you see a gray screen at startup
https://support.apple.com/kb/PH18790?locale=en_US

Here are some additional resources regarding the different screens you may see when starting your Mac.

About the screens you see when your Mac starts up - Apple Support
https://support.apple.com/en-us/HT204156

Try safe mode if your Mac doesn't finish starting up - Apple Support
https://support.apple.com/en-us/HT201262

Take care,

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