Q: Hello yesterday i ran a software update on my mac. I only have a wireless keypad and mouse. I now start my mac and i hear the chim ... Hello yesterday i ran a software update on my mac. I only have a wireless keypad and mouse. I now start my mac and i hear the chime and it statse to load then i get the white screen. I can see the arrow of the moust when i move it and that is it. more
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Jul 30, 2015 6:47 AM in response to bobj6744by judysings,Hi bobj6744,
If your iMac is starting up with a gray screen, take a look at the article below to troubleshoot the issue. If you want to use a wired mouse and keyboard to make sure the issue is not with your wireless devices, that would be fine. Disconnect any other peripherals (external hard drives, printers, etc.) you may have attached.
OS X Yosemite: If you see a gray screen at startup
https://support.apple.com/kb/PH18790?locale=en_USHere are some additional resources regarding the different screens you may see when starting your Mac.
About the screens you see when your Mac starts up - Apple Support
https://support.apple.com/en-us/HT204156Try safe mode if your Mac doesn't finish starting up - Apple Support
https://support.apple.com/en-us/HT201262Take care,
