I have purchased Match and have lost a lot of my library. The albums have a cloud logo and wont play. i click on the logo but nothing happens.
Your back up and help are useless! Why cant I talk to someone who can help?
Roderick Jones
Cloud and Match
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support not Apple.
What have you tried e.g. turning match 'off' and 'on' on your iPad, disconnecting and reconnecting to your network, soft-reset of the iPad and seeing if you can download the tracks after it's restarted ?
thanks. Not used this before so please your replying to a complete
novis. How do I get my music on my PCs which has a cloud symbol. Tried to go to iCloud but no good.
i can't seem to get the albums to play when they have this symbol on them.
THanks.
If you click on the cloud icon do they not download ?
I don't use iTunes Match, but to redownload items from the cloud you normally go to the Purchased section : click on your name/icon towards the top right of iTunes and then click Purchased on the popup e.g.
Or you can get to the Purchased section by clicking on the Purchased link under Quick Links on the right-hand side of the iTunes store homepage.
On the screen that you are taken to select Music (towards the top right), and clicking on the cloud icon on an album's top right corner, or to a song's far right if viewing Songs, should download it - if you want to download all of your music then you should have a Download All button button right
I have just purchased Match but have lost a lot of my library
