Stop cnn Breaking News text alerts!

Question

Level 1

6 points

Stop cnn Breaking News text alerts!

Hi - I started getting CNN Breaking News Text Alerts last week. They come as SMS from 1 (410) 100-001, -002, -003, incrementing one each time. So I can't block them by number. I've tried replying STOP, UNSUBSCRIBE, Quit. Does nothing. I've tried unsubscribing via the cnn webpage, but it only asks for email. I do not have the CNN app installed on my phone nor any notification in my phone settings for CNN. In a shocker, Customer service at CNN is absolutely worthless. I am an ATT customer. Help!

iPhone 6, iOS 8.4

Posted on Jul 28, 2015 9:59 AM

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Answer 1

Sep 4, 2017 10:16 AM in response to jeremym9

Jeremy,

I had the same unsolicited CNN

alerts issue. What I did to resolve it was install the free NEWS app after which I did the following:

• Go to iPhone settings

• Click on Notifications

• Scroll down for the News app that was

just installed

• Ensure that the notification is off, i.e. No

green circle indicator.

This procedure eliminated the CNN alerts that I previously received.

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Answer 2

Sep 4, 2017 10:18 AM in response to jeremym9

Jeremy,

I forgot to mention (see below at end).

I had the same unsolicited CNN

alerts issue. What I did to resolve it was install the free NEWS app after which I did the following:

• Go to iPhone settings

• Click on Notifications

• Scroll down for the News app that was

just installed

• Ensure that the notification is off, i.e. No

green circle indicator.

This procedure eliminated the CNN alerts that I previously received.

Let me know if this procedure resolved the issue for you.

Footnotes1

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Answer 3

Sep 4, 2017 10:22 AM in response to Christine Altieri

Christine,

I had the same unsolicited

CNN alerts issue. What I did to resolve it was install the free NEWS app The following procedure eliminated the same issue on my iPhone:

• Go to iPhone settings

• Click on Notifications

• Scroll down for the News app that was

just installed

• Ensure that the notification is off, i.e. No

green circle indicator.

This procedure eliminated the CNN alerts that I previously received. Let me know if it works for you or anyone else who has tried it.

Footnotes1

Reply

Answer 4

Sep 4, 2017 10:26 AM in response to C Bouquet

I had the same unsolicited CNN

alerts issue. What I did to resolve it was install the free NEWS app after which I did the following:

• Go to iPhone settings

• Click on Notifications

• Scroll down for the News app that was

just installed

• Ensure that the notification is off, i.e. No

green circle indicator.

This procedure eliminated the CNN alerts that I previously received.

Let me know if this procedure resolved the issue for you.

Footnotes1

Reply

Answer 5

Sep 4, 2017 10:27 AM in response to andresb2015

I had the same unsolicited CNN

alerts issue. What I did to resolve it was install the free NEWS app after which I did the following:

• Go to iPhone settings

• Click on Notifications

• Scroll down for the News app that was

just installed

• Ensure that the notification is off, i.e. No

green circle indicator.

This procedure eliminated the CNN alerts that I previously received.

Let me know if this procedure resolved the issue for you.

Footnotes1

Reply

Answer 6

Jul 28, 2015 10:06 AM in response to jeremym9

Sorry to hear that. Did you register at CNN with your email? Maybe you have to change your settings via email. Try logging in to CNN with your email and password.

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Answer 7

jeremym9 Author

Level 1

6 points

Jul 28, 2015 10:13 AM in response to Christine Altieri

Hi Christine -

thanks for the reply. I do not recall registering my email at CNN. When I try to confirm this now, for example, attempting to find the location to sign in by finding on this page, http://www.cnn.com/help/preferences.html#1e I find their website is jacked in that it routes me to -

http://www.cnn.com/specials/profiles???? Do you know the URL for the sign-on?

I really appreciate your help. Jeremy

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Answer 8

Jul 28, 2015 10:29 AM in response to jeremym9

did you search the websites from Google or navigate once you arrived at CNN . com? I tried looking but could not find anything. I did a search on CNN here. Maybe this will help. I know how you feel. I get Flash Flood warnings that I know I did not register for. good luck. Maybe this link will help?

http://www.cnn.com/search/?text=breaking+news+alerts

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Answer 9

Jul 28, 2015 2:53 PM in response to jeremym9

I am having the same problem. I was subscribed with an email address but not a phone number. Now I receive texts but no email. And I, too, get redirected to the "profiles" page when attempting to follow the "sign in" link. Thanks, CNN!

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Answer 10

Jul 29, 2015 6:45 AM in response to parliamentarian

How did CNN ever get your cell # if you never gave it to them?

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Answer 11

Jul 29, 2015 6:53 AM in response to Christine Altieri

I don't remember. I created my CNN.com account more than 10 years ago; perhaps I gave my phone number then. In any event, since then and until two weeks ago, I received breaking news alerts ONLY via email. Then without warning I stopped receiving alerts via email and started receiving them via text. The text messages are truncated and any unsubscribe instructions are cut off. CNN's website is basically useless on this point.

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Answer 12

jeremym9 Author

Level 1

6 points

Jul 29, 2015 6:59 AM in response to parliamentarian

I agree with this - it was forever ago when I very probably did sign up for the alerts. And, I have a very hazy memory that they were signed up with an email address: some crazy concatenation of phone carrier and mobile number, like 'mycellnumber@attmobileme.com'. But if that's true, I cannot recall what the suffix should be. For me, I never received the emails (or at least haven't for years). I just started receiving the text messages last week.

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Answer 13

Jul 29, 2015 7:01 AM in response to jeremym9

sorry guys. Good luck and hope it works out.

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Answer 14

Jul 29, 2015 7:06 AM in response to jeremym9

I have the same recollection. I use Verizon Wireless, so my text message email address is [my-cell-number]@vtext.com. I tried unsubscribing that address, to no avail. I still receive the first 140 characters of all the clickbait CNN.com can muster. My condolences to Tom Brady . . . again.

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Answer 15

jeremym9 Author

Level 1

6 points

Jul 29, 2015 7:25 AM in response to parliamentarian

thanks to both of you in your replies. I am going to call ATT today and see if they can jar my memory on what the suffix might have been. CNN must have changed something a week ago to resurrect these alerts - I just wish we could find the right person/department to tell me what they did within the blackbox that is CNN. And yes - my last Breaking News alert from CNN was yesterday on Tom Brady.

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