New iphone restore not ending
My son jumped in pool with his phone. We got a new phone and was restoring through I- cloud. It has been restoring for 12 hours. I cant update IOS 8.4 until restore finishes?
Help
iPhone 5s, iOS 8.3
User profile for user:
jeffd55
User level:
Community Specialist
Hello Matthew,
Thank you for using Apple Support Communities.
If your restore is taking an excessive time, the following excerpt from this article should help.
Restoring my device from an iCloud backup is taking a long time
Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.
There are several steps you can take:
In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
Make sure that your device is connected to the Internet with reliable Wi-Fi.
Make sure that your device is plugged in to a power outlet.
Check the Apple progress bar that appears while transferring a backup.
If you need help restoring from an iCloud backup - Apple Support
Regards