Issue printing to Toshiba copier

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Level 1

12 points

Issue printing to Toshiba copier

I have a client who is unable to print to a Toshiba e-Studio copier, while another user is able to print. Both are using Macs running Yosemite, both have the same version of driver installed and when a print is sent to the device, it can be seen going to the copier, but nothing is printed.

I have deleted the printer and recreated it with the same driver version as the working unit has; the Supply Levels page displays the toner levels, so the Mac is communicating with the device, apart from printing.

The only thing I can see that is in any way different is the machine that won't print has the CUPS Web interface enabled, while the working Mac doesn’t.

I'd appreciate any ideas on how to resolve this.

Thanks,

Des

Posted on Jul 28, 2015 9:45 AM

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Answer 1

ddougan Author

Level 1

12 points

Aug 8, 2015 12:35 PM in response to PAHU

OK, I resolved the issue, which was related to the Toshiba's configuration. The device requires an auth code for colour output; when I defined B&W as the default for the Mac, it resolved the issue.

Pahu, thanks for your assistance - Thunderbirds are go!

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Answer 2

Oct 11, 2017 11:28 AM in response to uht90

my question is the same as above. Can I print in color with the required code? I am stuck printing in B&W only, it very limiting and frustrating

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Answer 3

PAHU

Level 6

16,717 points

Jul 28, 2015 4:52 PM in response to ddougan

Hi Des,

For starters, it won't be the enabling the CUPS web page that is causing the issue.

I would compare the configuration of the printer on each Mac. The best way to do this is open System Information (located in Applications > Utilities) and select Printers in the left column. If the Toshiba is the only printer on the Mac then its information will be shown in the right pane. If there is more than one printer, a list will be shown in the top right pane. Select the Toshiba to see its information in the bottom right pane.

One likely cause of your symptom is the protocol used for the print queue. This is shown in the section starting with URI. If for example the working Mac is using socket while the non working Mac is using ipp, then remove the printer and add again, this time selecting HP Jetdirect-Socket for the protocol.

If the protocols (and IP address) for the print queue are identical then another possible cause can be job accounting (or similar named system). This is a where a copier can be configured to block copy and print jobs if a predetermined ID and PIN is not used. If this Toshiba has this sort of system and its enabled then this can block your print job.

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Answer 4

ddougan Author

Level 1

12 points

Jul 29, 2015 8:30 AM in response to PAHU

Hi Pahu,

Thanks for responding. Both are set up via IP - that was one of the first things I checked. I suspect you're on track with your job accounting comment; however, checking the one that works, I have no means of setting any accounting parameters and if the printer is set to monochrome, it doesn’t require it. I've gone through the settings and am at a loss as there seems to be no place to make this kind of adjustment. The fact that the working Mac doesn’t have CUPS Web interface enabled suggests that the driver is set to defaults and is working, so the other Mac should work too. I'll have to go back on-site to recheck I haven't missed anything.

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Answer 5

PAHU

Level 6

16,717 points

Jul 29, 2015 4:52 PM in response to ddougan

If you check the job log of the Toshiba, when you do try to print from the non-working Mac, is there any sign of the print job being received but showing some sort of error - hence it not printing. Because this is what you usually see if it is job accounting related. If there is no record of the print job then that usually suggests a driver issue or connection/protocol issue.

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Answer 6

uht90

Level 1

4 points

Aug 18, 2017 6:26 AM in response to ddougan

any luck if want to print with auth code enabled? unfortunately my office's one requires code for all kind of printing.

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