iPhone sending unauthorized Data. ? Malware.

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Level 1

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iPhone sending unauthorized Data. ? Malware.

For the past 2 months, our family is getting Verizon alerts that we are approximating max data use, which has never happened before.

Then, for about the past month, when browsing on the iphones, we are getting a google CAPTCHA for unusual traffic.

When I went into Safari Advanced settings on our iPhones, I can see that our iPhones are sending unauthorized data to multiple websites repeated in small chunks--I've attached two photos of just today's data. I cleared the web history last PM. This is what was sent with only about 10 minutes of iPhone use while browsing using Wifi this AM.

We do not jailbreak phones. We only use iTunes downloads for any apps, and we rarely use apps anyway. We are adults who use our phones mainly for business and communication through text and email. However, we do use the mainstream apps, such as Facebook and iTunes. We do not use Facetime or any video apps. We use our browsers for reading of daily news.

We actually do NOT sync these computers with a desktop system or with a cloud. I used to, but I actually put away my desktop Mac for some cleaning and haven't sync'd the phones with it in a bit. Last sync was before this stuff began occurring.

Does anybody have any thoughts, or better, any remedy for this before I have to go into the Apple Store Genius Bar?

Posted on Jul 28, 2015 8:19 AM

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Answer 1

Csound1

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Jul 28, 2015 8:20 AM in response to candilynn

You have attached no photos

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Answer 2

KiltedTim

Level 10

195,195 points

Jul 28, 2015 8:21 AM in response to candilynn

There is no malware that can affect a non-jailbroken iOS device.

Your photos did not post.

You can see what apps are using cellular data and how much in Settings>Cellular.

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Answer 3

candilynn Author

Level 1

1 points

Jul 28, 2015 8:21 AM in response to candilynn

Here are photos of my Browsing Log:

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Answer 4

candilynn Author

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Jul 28, 2015 8:24 AM in response to Csound1

Please see attached below.

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Answer 5

KiltedTim

Level 10

195,195 points

Jul 28, 2015 8:25 AM in response to candilynn

Virtually every website you open, and lots of emails, contain elements from other web sites. Advertising, tracking, etc. There is nothing unusual about what you're seeing. If you use the Internet at all, it's to be expected.

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Answer 6

Jul 28, 2015 8:27 AM in response to candilynn

That just indicates website that have been visited (or site ancillary to sites you have visited, such as embedded ads). Perfectly normal. Not a sign of malware or "sending unauthorized data" at all. In fact it represents data on the phone, not anything that has been sent.

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Answer 7

candilynn Author

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1 points

Jul 28, 2015 8:29 AM in response to candilynn

I see okay. (As you can tell, I don't know anything about this stuff.) So, why all of a sudden, the CAPTCHA from google every time we try to use the browser?

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Answer 8

Csound1

Level 9

59,973 points

Jul 28, 2015 8:30 AM in response to candilynn

Explain, post a picture of this 'captcha'

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Answer 9

Jul 28, 2015 8:31 AM in response to candilynn

What CAPTCHA from Google? That would depend wholly on what website or form on the site you are using.

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Answer 10

KiltedTim

Level 10

195,195 points

Jul 28, 2015 8:31 AM in response to candilynn

Hard to say. It's completely unrelated to what you posted above, though. Does it happen on both WiFi and on Cellular data? If it only happens when you're connected to your WiFi network, then there may be something on your network creating a problem. Possibly a malware infected Windows PC.

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Answer 11

candilynn Author

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1 points

Jul 28, 2015 8:35 AM in response to KiltedTim

Actually, no. Quite the opposite. It never happens when we are using google and are on Wifi. It only happens when we are using the verizon network. And oddly, my husband's browser changes to Brazilian. He has to change it back every single time to English. I get the same CAPTCHA and have to enter a code. At home, everything is fine. I thought it might be a strange, local Colorado thing, but we are in Florida now on business, and it is doing the same thing. Finally, I changed the browsers to BING because it was on my last nerve having to enter the code every time.

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Answer 12

Csound1

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59,973 points

Jul 28, 2015 8:37 AM in response to candilynn

Bing is not a browser, come to that neither is Google, they are search engines, and they run in a browser.

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Answer 13

KiltedTim

Level 10

195,195 points

Jul 28, 2015 8:37 AM in response to candilynn

What do you mean "my husband's browser changes to Brazilian"? And how does he "change it back"? There is no separate language setting for the browser on the phone.

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Answer 14

candilynn Author

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1 points

Jul 28, 2015 8:52 AM in response to Csound1

Sorry, I know you are correct. I was imprecise. Trying to do too many things at one time. I should have devoted more time to specifically replying. What I meant specifically to say was that I changed the Search Engine option in the Settings from Google to Bing, which alleviates the CAPTCHA issue. Obviously, the browser running is Safari.

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Answer 15

Csound1

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59,973 points

Jul 28, 2015 8:56 AM in response to candilynn

The captcha screen is normally to verify that you are a human and not a bot. It is not dangerous in any way.

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