Forgot password pages document

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YannBertrand Author

Level 1

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Forgot password pages document

I've protected a pages document on icloud.com but I can't remember the password.

Is there a way to recover my document? (I am the owner of the document and have access to my iCloud account)

Posted on Jul 28, 2015 10:57 AM

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Answer 1

damaag

Level 4

1,742 points

Jul 28, 2015 3:23 PM in response to YannBertrand

Sorry

You mean your looking for help to get the security?

The iCloud is already password protected and encrypted.

Best of Luck

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Answer 2

YannBertrand Author

Level 1

0 points

Jul 28, 2015 11:04 PM in response to damaag

The problem is not about my iCloud password, but about a pages document password-protected on iCloud. Is that clearer?

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Answer 3

YannBertrand Author

Level 1

0 points

Jul 29, 2015 2:04 AM in response to YannBertrand

I've called Apple Support.

There is two cases:

You've set the password on your Mac and can (not sure about how) retrieve it using the Keychain Access app (I think you must use Safari to save this password)
You've set the password on another computer (e.g. a Windows computer or you don't have access to it), in this case you can't do anything about it and the document is lost

There are two passwords that you can't retrieve, even by calling Apple Support, these kinds of passwords is one of them (the other has something to do with iTunes).

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