mac book pro running slow, help! ere check results

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mac book pro running slow, help! ere check results

Hello

My mac book pro is nearly 5 years old but i had a new hard drive put in last year, it is running very slow, i ran a etre check and these are the results. Could somebody please give me advice on anything that can be done to speed it up?

Thanks

Laura

Problem description:

mac book pro going slow

EtreCheck version: 2.2 (132)

Report generated 7/28/15, 10:04 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Click to remove] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro6,2

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1143 - SN = W0032PTBUBWZA

Video Information: ℹ️

Intel HD Graphics

Color LCD 1440 x 900

NVIDIA GeForce GT 330M - VRAM: 256 MB

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 2:21:39

Disk Information: ℹ️

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (178.65 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GS23N

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Configuration files: ℹ️

/etc/hosts - Count: 15

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (5.3.3 - SDK 10.8) [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[running] com.trusteer.rapport.rapportd.plist [Click for support]

[running] com.wacom.pentablet.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive Application (/Applications/Google Drive.app)

Dropbox Application (/Applications/Dropbox.app)

BambooCore Application (/Library/Application Support/Wacom/BambooCore.app)

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

Safari Extensions: ℹ️

Searchme Adware! [Click to remove]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GoPro [Click for support]

Growl [Click for support]

Trusteer Endpoint Protection [Click for support]

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 320.60 GB

Destinations:

Untitled 1 [Local]

Total size: 319.73 GB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 319.73 GB < (Disk used 320.60 GB X 3)

Top Processes by CPU: ℹ️

79% Dropbox

6% WindowServer

1% com.apple.AddressBook.InternetAccountsBridge

1% mdworker(5)

0% Finder

Top Processes by Memory: ℹ️

385 MB kernel_task

332 MB com.apple.WebKit.WebContent(2)

205 MB Dropbox

168 MB mdworker(5)

152 MB Finder

Virtual Memory Information: ℹ️

104 MB Free RAM

3.77 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 28, 2015, 09:51:12 PM /Library/Logs/DiagnosticReports/Mail_2015-07-28-215112_[redacted].hang

Jul 28, 2015, 09:00:06 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS5_2015-07-28-210006_[redacted].cpu_resource.diag [Click for details]

Jul 28, 2015, 08:41:55 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS5_2015-07-28-204155_[redacted].cpu_resource.diag [Click for details]

Jul 28, 2015, 07:36:35 PM Self test - passed

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jul 28, 2015 2:27 PM

Reply

Answer 1

Jul 28, 2015 2:35 PM in response to laurareid123

Uninstall Trusteer / Rapport >> Uninstalling Rapport on Mac OS X

That software has caused many issues for Mac users as noted from the results of an Apple Support Communities search here.

Then restart your Mac to test.

Google Drive can slow your Mac down as well.

Reply

Answer 2

Jul 28, 2015 2:35 PM in response to laurareid123

Also:

Safari Extensions: ℹ️

Searchme Adware! [Click to remove]

Please review the options below to determine which method is best to deal with the Adware installed on your computer.

The Easy, safe, effective method:

https://www.malwarebytes.org/antimalware/mac/

If you are comfortable doing manual file removals, use the Apple support document below.

http://support.apple.com/en-us/HT203987

Also, read the articles below to better understand why it has happened and be more prepared for the next time there is an issue on your computer.

https://discussions.apple.com/docs/DOC-7471

https://discussions.apple.com/docs/DOC-8071

http://www.thesafemac.com/tech-support-scam-pop-ups/

Also, Dropbox appears to be using a high percentage of the CPU. Temporarily close it to see if things improve.

Reply

Answer 3

OGELTHORPE

Level 9

57,305 points

Jul 28, 2015 3:19 PM in response to laurareid123

Though the Etrecheck report does not indicate that it is a problem now, should you start running resource intensive applications, additional RAM would be beneficial in order to run Yosemite efficiently.

Also your battery has gone past the 1000 cycle count. Monitor it carefully because it may need to be replaced soon. Old batteries are known to occasionally expand and damage a MBP.

Ciao.

Reply

Answer 4

John Galt

Level 10

141,150 points

Jul 28, 2015 3:32 PM in response to laurareid123

Add to the above responses:

Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.

Update OS X. To learn how to do that read Update OS X and App Store apps on your Mac - Apple Support.

Then read

Fixing a hacked /etc/hosts file

To learn how adware becomes installed, so that you can avoid doing that again in the future, read How to install adware.

Reply

Answer 5

Linc Davis

Level 10

209,547 points

Jul 28, 2015 7:07 PM in response to laurareid123

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply