joelfromwest hollywood
Level 1
(4 points)
Apple Music
Q: Auto Lock
When I'm on hold with an automated system and my iPhone auto lock kicks in I can't get my lighted screen back. The only way to get out of the black screen is to reboot, hanging up on the call. Anyone else having similar issues? Thanks.
iPhone 6, iOS 8.4
by Jason L,Solvedanswer
Jason L
Community Specialists
Hello Joel,
Welcome to Apple Support Communities.
If I understand correctly, your iPhone 6 only displays a blank black screen while on some calls. Take a look at the article linked below, which describes a similar issue, and try the troubleshooting tips that it provides.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
So long.
