Apple Event: May 7th at 7 am PT
When I start Facetime on my iMac the app opens to a dark gray window, and that's it. Any ideas?
MacBook Pro with Retina display, OS X Yosemite (10.10.1)
If you can open the preferences window, sign in to FaceTime with your Apple ID.
I can access preferences, and it instructs me to sign in on the main window, which is blank!
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then launch FaceTime. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
Here you go:
7/29/15 12:00:41.771 PM mdworker[59324]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fd678e22460 {SecCSArchitecture=i386}
7/29/15 12:00:41.833 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:41.997 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.067 PM mdworker[59324]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fd678e2f6f0 {SecCSArchitecture=ppc}
7/29/15 12:00:42.068 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.103 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.138 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.170 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.205 PM mdworker[59325]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fa722e4ced0 {SecCSArchitecture=i386}
7/29/15 12:00:42.320 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.364 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.400 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.471 PM mdworker[59325]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)" UserInfo=0x7fa722c69150 {SecCSArchitecture=ppc}
7/29/15 12:00:42.499 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.532 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.566 PM mdworker[59325]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:42.882 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/29/15 12:00:43.168 PM FaceTime[59326]: Can't open input server /Library/InputManagers/QuicKeysIM
7/29/15 12:00:43.288 PM FaceTime[59326]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.438 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/29/15 12:00:43.447 PM com.apple.SecurityServer[85]: Session 100715 created
7/29/15 12:00:43.458 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.474 PM tccd[323]: Unable to verify code signing identity of com.google.Chrome: the code on disk does not match what is running
7/29/15 12:00:43.484 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.507 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.530 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.554 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.578 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.600 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.622 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.706 PM IMRemoteURLConnectionAgent[59328]: Warning: accessing obsolete X509Anchors.
7/29/15 12:00:43.799 PM logind[101]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100715
7/29/15 12:00:43.799 PM logind[101]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2
7/29/15 12:00:43.799 PM IMRemoteURLConnectionAgent[59328]: SACShieldWindowShowing:925: ERROR: NULL response
Remove "QuicKeys," or refer to its developer for support.
Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
Thanks for your help. I tried deleting the .plist file and restarting the computer. That seemed to fix the problem.
Hi,
I had this problem too....
I spent an awful amount of time trying to fix it....
going thru all the suggestions below.
In the end I accidentally found there was a conflict with peripherals... in particular my external presonus 1818vsl soundcard.
I had upgraded to yosemite .... the software that accompanied the soundcard(Audiobox) was no longer supported... i did a full erase of that.
Camera facetime...photobox..skype all back up and running!!
Not a very technical answer ... but maybe a point in the direction of unplugging all USB connections then restarting.
John T
Why is my Facetime screen totally blank on my iMac?
