no volume on ipodnano when songs are playing, why?

Question

no volume on ipodnano when songs are playing, why?

New Ipod nano 2 days ago, downloaded current ITunes and synced Ipod nano with several songs to start, file was Mpeg Audio and they showed on nano but when hit play, the counter moves but can hear nothing.

So read about maybe having to change type of file, so changed 2 songs only to ACC Audio file and synced those and they show on the ipod nano.

Hit or select song to play, the tune is playing but again can hear nothing through the earplugs provided.

Assistance please?

Bonnie

iPod nano, Windows XP

Posted on Jul 28, 2015 6:44 PM

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Answer 1

judysings

Community Specialist

Jul 30, 2015 2:15 PM in response to bonniefrommidhurst

Hi bonniefrommidhurst,

I understand you purchased an iPod nano a couple of days ago, and songs that you synced from your iTunes library in MP3 format and AAC format are not playing, is that right? Both of these file formats should play on this device.

iPod nano (7th generation) - Technical Specifications
https://support.apple.com/kb/SP656?locale=en_US

Connectors and Input/Output

Audio Playback

Frequency response: 20Hz to 20,000Hz
Audio formats supported: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), HE-AAC, MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+), Apple Lossless, AIFF, and WAV

Bonnie, have you tried to play anything else on your iPod nano, like the Internet Radio, to determine if the issue is with the content or the hardware (iPod nano or Apple EarPods). Here are a few more things you can try:

iPod nano (7th generation): Hardware troubleshooting - Apple Support
https://support.apple.com/en-us/HT203681

Follow these steps if there's no sound coming from your headphones.

Verify that the headset is plugged in to the iPod .

Check the volume setting.

Try adjusting the volume by pressing the volume buttons.

Try another song or audio file.

Try another headset.

Reset iPod by holding down the Sleep/Wake button and Home buttons until you see the Apple logo appear.

iPod nano User Guide
https://manuals.info.apple.com/MANUALS/1000/MA1624/en_US/ipod_nano_user_guide.pd f

Regards,

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