Why can't I add music videos to my iPod Classic (6th Generation, 120 GB)?

Question

Why can't I add music videos to my iPod Classic (6th Generation, 120 GB)?

I'm not sure if it's an update that has changed settings or what, but I can no longer put music videos on my iPod Classic (6th Generation, 120 GB). It's not an issue of room because I've used maybe 30% of my available space, if that. The videos in question are ones I've purchased from the iTunes store, not ones I've converted into a compatible format (though converted videos from my hard drive won't sync either). Whenever I drag and drop the videos to my iPod, I keep getting a message that says the videos "were not copied to my iPod because they can not be played on this iPod". I've put several music videos on my iPod in the past so why now all of a sudden do I get a message saying it can't play them? The videos being rejected are all in the MPEG-4 format, same as all the others I've put on it in the past.

My OS is Windows 8.1 and my iTunes is version 12.2.1, all up to date. Any help would be greatly appreciated. Thanks.

iPod classic, Other OS, Windows 8.1

Posted on Jul 28, 2015 10:51 PM

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Answer 1

Mar 31, 2017 12:29 PM in response to RetroRocket625

Go to music videos, select all, and then go to file > convert > convert to iPod/iPhone version.

The default resolution is usually to large for iPods to process, so they need to have their resolution lowered before they can be played on your device.

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Answer 2

Aug 9, 2015 12:12 AM in response to RetroRocket625

Predictably, they never answered. Does anyone have any idea as to what the settings need to be to add music videos to an iPod Classic?

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Answer 3

turingtest2

Level 10

278,215 points

Jul 29, 2015 5:51 AM in response to RetroRocket625

I think iTunes may have grown more conservative about which format/bit rate combinations can be transferred to the classic. The change may be unintentional. Try iTunes Feedback.

tt2

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Answer 4

Jul 29, 2015 12:20 PM in response to turingtest2

Thanks for replying. I sent my question to feedback. Hopefully they will get back to me about this.

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Answer 5

turingtest2

Level 10

278,215 points

Aug 9, 2015 10:40 AM in response to RetroRocket625

Hi,

Do I take it that it is only newly downloaded videos that will not transfer? As an experiment you could try making a copy of one of your purchased video files that works on the classic now, then delete the original, redownload from the store, then try adding this file to classic. Assuming it is now rejected, delete the new version, then restore the original and add it back into your library. Will it add to the classic now?

I'm guessing this is a perhaps unintentional side effect of new DRM features designed to support Apple Music. The iTunes Feedback team rarely respond, but they should gather information and pass significant issues up the line. You could also try using the report a problem links in your account history to raise the issue.

tt2

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Answer 6

Aug 13, 2015 10:29 AM in response to turingtest2

Not only newly downloaded videos, but also videos I converted to .mp4 files that are (or were) compatible with my iPod. But your experiment worked. I deleted the original version of the last video I was able to sync to my iPod, then redownloaded it. The new copy wouldn't sync so I deleted it, restored the original from the recycling bin and it synced, no problem. I certainly hope this problem will be corrected in a future update. If it won't sync videos I converted myself, I can deal with that. But it should play ones I paid for right from their own store. Thanks for your help.

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Answer 7

turingtest2

Level 10

278,215 points

Aug 13, 2015 10:35 AM in response to RetroRocket625

You're welcome. 🙂

I've confirmed that 12.2.0.145 and 12.2.1.27 are both attaching DRM to store downloaded video files that excludes them from being put on an iPod classic. Rolling back to iTunes 12.1.2.27 is a possible workaround.

tt2

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