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iCloud storage shows backup data that cannot be purged/deleted

I was also submitting a bug report but was wondering if anyone else has experienced the same so I'm sharing this over here as well.


Summary:

A few weeks ago I started to get notified by Apple that my iCloud storage is almost full.

I took action and started to dive into this issue since I’m not using iCloud storage for anything other than backing up my devices.


Steps to Reproduce:

1. I contacted apple support earlier and a case # was created.

2. I was advised to create local backups and do a full sync of my iPhone and iPad devices using iTunes.

3. After successfully executing the previous step I have signed out from iCloud on all my devices : Macbook, iPhone and iPad

4. I have signed in on iCloud on my iPhone and Macbook using my apple ID. The storage data now showed that was using 2GB of backup data while no device is backing up data to iCloud anymore

5. I have turned on the iCloud backup on my iphone again it showed that my phone backup size is 373.5 MB while I'm still "using" 2GB of backup data in total.


Expected Results:

I'm expecting to have more storage available for backups.

I'm expecting to be able to see the backups that are taking 2GB of space.

I'm expecting to be able to flush/delete the old backup data.


Actual Results:

There seems to be old backup data which I cannot delete.


Version:

Macbook 2 GHz Intel Core i7, 10.10.4, connected to iCloud

iPhone 5 iOS 8.4 (12H143), connected to iCoud

iPad 3 iOS 9.0 (13A4293g), NOT connected to iCloud


Notes:

I've contacted apple support by submitting a bug report. Have not received a response yet.

iPhone 5, iOS 7.1.1

Posted on Jul 29, 2015 1:41 AM

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Question marked as Best reply

Posted on Jul 29, 2015 1:58 AM

I have same issues as well.


Previously there are no problem on iCloud storage, until recently that I upgrade my iPad mini to iOS 9.0 Public Beta 1.


There are approx 2.4GB been used.


User uploaded file

User uploaded file

3 replies

Aug 5, 2015 12:55 PM in response to mashen

Reply from bug report :


"

21305746 (Open)

Apple Developer Relations05-Aug-2015 00:21 AM


Engineering has determined that your bug report is a duplicate

of another issue and will be closed. The open or closed status

of the original bug report your issue was duplicated to appears

in the yellow "Duplicate of XXXXXXXX" section of the bug

reporter user interface. This section appears near the top of the

right column's bug detail view just under the bug number, title,

state, product and rank. If you have any questions or concerns,

please update your report directly here: http://bugreport.apple.com/.


"

iCloud storage shows backup data that cannot be purged/deleted

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