paulainanair Author

Level 1

0 points

Microsoft office will no longer work - (keeps crashing, will not open new documents, cannot save without it crashing etc.)

Hi,

I have a macbook pro 13 retina display and recently upgraded to Yosemite 10.10.4 and now all apps in microsoft office 2011 for MAC is completely unstable. It crashes when opening for a new document, will open an already saved document but will crash as soon as you try to save the new document. Any clues on how to resolve this issue?

MacBook Pro with Retina display, OS X Yosemite (10.10.4)

Posted on Jul 29, 2015 4:43 AM

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3 replies

Level 7

29,306 points

Jul 29, 2015 6:09 AM in response to paulainanair

reset permissions on your hard dirve

https://support.apple.com/en-us/HT201560

and for some reason Apple's link is broken so:

http://www.cnet.com/how-to/repair-disk-permissions-to-speed-up-your-mac/

if that does not work make sure you have the latest update for Mac

https://support.office.com/en-ca/article/Check-for-Office-for-Mac-updates-automa tically-bfd1e497-c24d-4754-92ab-910a4074d7c1

if that fails you may consider reinstalling the product.

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Level 10

685,299 points

Jul 29, 2015 1:48 PM in response to paulainanair

Uninstall Office and then reinstall.

Office 2011 Removal

Office 2011 Removal (2)

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Jul 29, 2015 1:49 PM in response to paulainanair

You should also contact Microsoft for Mac Supportand/or post in their forums. It's where the Mac users who use Microsoft products hang out.

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Microsoft office will no longer work - (keeps crashing, will not open new documents, cannot save without it crashing etc.)

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