RColes84

Q: OS X Yosemite - Graphics Card Issue

Hi all,

 

We have recently upgraded all of our users to Yosemite 10.10.3. However, since the upgrade a number of people have had issues with their graphics cards, resulting in the screen constantly flashing.

 

Our temporary fix is to re-image the machine then everything is back up and running again.

 

Is there a permanent fix in place or an update which resolves the issue? As this week alone i've had to replace three iMacs.

 

Thanks.

 

Rob

iMac, OS X Yosemite (10.10.3)

Posted on Jul 29, 2015 5:03 AM

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Q: OS X Yosemite - Graphics Card Issue

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  • by Ralph Landry1,

    Ralph Landry1 Jul 29, 2015 5:05 AM in response to RColes84
    Level 8 (41,782 points)
    Jul 29, 2015 5:05 AM in response to RColes84

    Have you tried upgrading any of them to 10.10.4?  There are several fixes in that upgrade.

  • by RColes84,

    RColes84 RColes84 Jul 29, 2015 5:13 AM in response to Ralph Landry1
    Level 1 (8 points)
    Mac OS X
    Jul 29, 2015 5:13 AM in response to Ralph Landry1

    Yes. A user who had the same issue today was already on 10.10.4

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 29, 2015 5:14 AM in response to RColes84
    Level 5 (7,841 points)
    Mac OS X
    Jul 29, 2015 5:14 AM in response to RColes84

    the 10.10.4 release notes state Apple addressed:

    • Addresses an issue that prevented some external displays from functioning properly

    https://support.apple.com/en-us/HT204928

     

    if that's not going to help is there a specific app or suite of apps that are exhibiting issues?

  • by RColes84,

    RColes84 RColes84 Jul 29, 2015 5:23 AM in response to JimmyCMPIT
    Level 1 (8 points)
    Mac OS X
    Jul 29, 2015 5:23 AM in response to JimmyCMPIT

    The above link isn't working i'm afraid.

     

    The issue doesn't occur within any particular app, it appears out of nowhere.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 29, 2015 5:41 AM in response to RColes84
    Level 5 (7,841 points)
    Mac OS X
    Jul 29, 2015 5:41 AM in response to RColes84

    odd, the link is a notice from Apple as to what was fixed and the quote about the external displays is from apple word for word.

    Are these all the same model machine or a mix? I have several i5 and i7 iMacs I support that are mixed cards depending on what I ordered and when. Only one is on 10.10.2 (I'm on 10.10.0 and the rest are on 10.9.4) This model has a 4GB nvidia card but it's also the only one I have w/o an external LCD and I have not heard of video issues from the user at this time..


    Apple has used three different manufactures for video depending on the model of the systems in their lineup. The models with Intel video share RAM with the system, generally they are on the lower end of the line, then Nvidia and AMD/ATI on the mid or higher, depending on the year and custom build options you could have either. Generally the gpu updates come with the OS updates and apple builds and QC's them outside of the vendors influence, but if you were running some tech that required Nvidia CUDA for instance (3D rendering mostly) you might find drivers outside of Apple, this is the exception, not the rule.

     

    Is there a screen shot you can take with a camera, or if you take one with the computer does the anomaly show up? If it doesn't on the screen cap it could be hardware related, if does on the screen cap it might be software.

  • by RColes84,

    RColes84 RColes84 Jul 29, 2015 6:11 AM in response to JimmyCMPIT
    Level 1 (8 points)
    Mac OS X
    Jul 29, 2015 6:11 AM in response to JimmyCMPIT

    All of the iMacs are the same spec, which are i5 with AMD Radeon HD 6750M 512 MB graphics card.

     

    The next time the issue pops up i'll take a screen shot and let you know the outcome.

  • by RColes84,

    RColes84 RColes84 Jul 31, 2015 1:09 AM in response to RColes84
    Level 1 (8 points)
    Mac OS X
    Jul 31, 2015 1:09 AM in response to RColes84

    The anomaly didn't appear in a screenshot so I believe its most likely a hardware issue

  • by Ralph Landry1,

    Ralph Landry1 Jul 31, 2015 5:17 AM in response to RColes84
    Level 8 (41,782 points)
    Jul 31, 2015 5:17 AM in response to RColes84

    RColes84 wrote:

     

    All of the iMacs are the same spec, which are i5 with AMD Radeon HD 6750M 512 MB graphics card.

     

    The next time the issue pops up i'll take a screen shot and let you know the outcome.

    There aren't any current recalls on that machine/graphics module but now that you mention what you are working with I remember several posts in the past year from users with that graphics module having problems.  All resulted in new logic boards.

     

    Take one of the machines, if you can, to an Apple store and have the techs run their diagnostics - far better than AHT or anything we mere mortals have.  And make them run the tests more than once as the faults may pass initially.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 31, 2015 5:50 AM in response to RColes84
    Level 5 (7,841 points)
    Mac OS X
    Jul 31, 2015 5:50 AM in response to RColes84

    to be clear when I mention the possibility of "hardware" in this instance I'm thinking hardware drivers or some conflict with the drivers and something else. The likelihood of a bunch of identical computers with the the same physical hardware failing is very remote I would venture since as Ralph L pointed out there are no current recalls (at least at this time), and I concur with his get them to run the test more than once if you can.

  • by macudo,

    macudo macudo Jul 31, 2015 6:45 AM in response to RColes84
    Level 1 (15 points)
    Jul 31, 2015 6:45 AM in response to RColes84

    I also had big issues with 2 Macbook Pro 13" mid 2012 with Intel HD 4000 Graphic.

    Both with Graphic issues after updating to Yosemite 10.10.3 And many crashes.

    I tried everything  but nothing helped. After update to 10.10.4 no Problems on both MBP!

    So that is not a Hardware issue, its the Software, the Graphic Driver for some

    Mac Models with specific Graphic Cards.

    I am glad that my issues diapered, but for some other People it persists in 10.10.4.