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Why won't iTunes recognize my iPod classic or my iPod shuffle?

I am using the latest version of iTunes and it will no longer recognize my iPod Classic or iPod shuffle. Is there a way to fix this issue so that I can add/remove music from these two iPods?


I use the iPod shuffle for running and there is currently no replacement for the storage capacity of my old iPod Classic.


Any advice would be greatly appreciated.


Thank you.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on Jul 29, 2015 7:31 AM

Reply
1 reply

Jul 31, 2015 7:34 AM in response to seanpferguson

Hello there, seanpferguson.


It sounds like iTunes is no longer recognizing either of your iPods on your Mac. The following Knowledge Base article offers some great and thorough steps for troubleshooting:


If you don't see your connected device in iTunes for Mac - Apple Support


Make sure that your device is on

Also make sure that you can get to the Home screen.

Get help if you have one of these issues:

Make sure that your Mac supports your device

See the system requirements for iPhone, iPad, or iPod.

Check your USB connections

  1. Unplug other USB devices from your Mac and try again.
  2. Try a different USB port.
  3. Try a different USB cable.

Learn more about using USB cables with your Mac.

Make sure that your device trusts the computer

You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.

Learn more about the Trust This Computer alert.

Restart your device

Restart your iOS device or reset your iPod.

Restart your Mac

Turn your Mac off and back on.

Update your software

  1. Check for software updates on your Mac.
  2. Check for an iTunes update.

Check your security software

If you have security software installed, learn how to resolve issues between iTunes and your security software.

Get more help

If you still don't see your device in iTunes, contact Apple Support.


Thanks for being a part of Apple Support Communities.


Kind Regards.

Why won't iTunes recognize my iPod classic or my iPod shuffle?

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