Q: I have IPAD 2 which took the ISO 804 update recently. Now I cannot send or receive email and it keeps saying to check internet con ... more
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Jul 31, 2015 6:27 AMby alex_h1,Hello deb246,
Thanks for using Apple Support Communities.
From your post I understand that your iOS devices are unable to connect to your new network configuration, thus causing them to not be able to connect to the internet or email. To troubleshoot this issue please follow the directions in the first article below. I also advise you make sure your Wi-Fi network is configured to our recommended settings.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Have a good one.
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Jul 31, 2015 6:42 AMby deb246,No it's nothing to do with the new router. We have not had any problems with network connection or configuration for almost a year until I took the IOS 8.4 update. Only my IPADS were affected. Today I can receive email but still can't send on either of them. We checked email configuration and compared to our home office computer. EXACTLY the same set up for Incoming and Outgoing but doesn't work on IPAD since the update. I CAN connect to WIFI no problem using Google or any search engines. It's something all of a sudden that happened with the OUTGOING email ---not able to send but all configurations are set up correctly. Your help would be greatly appreciated. Thank you
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Jul 31, 2015 6:45 AMby alex_h1,Hi deb246,
Now that you're no longer having an issue with the internet connection, you can start to troubleshoot the mail accounts. If you have a Gmail account please follow the first article below. For all other mail account types follow the second article.
Gmail account cannot get or send email in iOS - Apple Support
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Have a great weekend.
