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cannot change icloud username, invalid email address, cannot restore as findmy phone active

new iphone 5 c, wrong icloud id entered as hubby has two. One enteered is connected to an email address with a missing letter & one that is no longer accessible as changed job. Cannot restore default settings as Find My Phone is active - have tried support but cannot see how to link the useable apple ID to the one locked in place on the phone !!!! Help this is driving me mad!

iPhone 5c

Posted on Jul 29, 2015 1:41 PM

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1 reply

Jul 29, 2015 11:34 PM in response to AxChairman

You should be able to log out of the account via Settings > iCloud > Sign Out, or via http://www.icloud.com on a computer. If you don't know the account's password, and can't reset it via http://iforgot.apple.com (e.g. by answering the account's security questions), then Support in your country should be able to reset it (as long as they can confirm your id and that it's your account) : Contact Apple for help with Apple ID account security - Apple Support


If they can't then try going to an Apple store, or contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can/will remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the phone's serial number on it

cannot change icloud username, invalid email address, cannot restore as findmy phone active

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