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A message came up on my Mac that read, "System Alert, You're computer is infected with an adware of malware causing you to see this popup. This may happen due to obsolete virus protections" How do I fix this? a

A message came up on my Mac that read, "System Alert, You're computer is infected with an adware of malware causing you to see this popup. This may happen due to obsolete virus protections. To fix, please call system support at 878-332-2132 immediatel. Please ensure you do not restart your computer to prevent data loss. Possibility of Data & Identity theft if not fixed immediatel." How do I fix this?

MacBook Pro

Posted on Jul 29, 2015 4:01 PM

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4 replies

Jul 29, 2015 4:02 PM in response to emma1182

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.

It's possible but unlikely that this issue is caused by adware; if so, download and run MalwareBytes for Mac, using a different web browser if needed.

(130967)

Jul 29, 2015 4:08 PM in response to emma1182

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

Your problem is most likely not caused by malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

1. If you're running Safari 8.0.7 or later and you see a dialog with the message “Don’t show more alerts from this webpage,” check the box and click OK.

2. If no other tabs or windows are open, or if you don't mind losing those tabs or windows, force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.

The following steps may enable you to keep the state of other open tabs and windows.

3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

4. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

5. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. If the Preferences menu item is grayed out, go to Step 2.

After closing the malicious page, select from the menu bar

Safari Preferences... Privacy Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

A message came up on my Mac that read, "System Alert, You're computer is infected with an adware of malware causing you to see this popup. This may happen due to obsolete virus protections" How do I fix this? a

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