Spontaneous restart

Question

Level 1

47 points

Spontaneous restart

So my MBP (Mid-2010) running OS 10.9.5 with 8GB of RAM and a 1TB solid state drive has been unexpectedly crashing, and - for the most part - rebooting all on its own.

Anyone know how to read a crash report? Looks like it's a graphics (NVIDIA) issue, considering that it says it's a GPU panic, but that's about all I understand.

I'm taking it to the Genius Bar soon, but I'd like to be armed with a little more info before some 22-year old tries to give me "Well, have you upgraded to Yosemite?"

Anonymous UUID: 99F4A807-53B8-256C-65F8-AB5379A67F75

Tue Jul 21 10:30:57 2015

panic(cpu 0 caller 0xffffff7f949f1f7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff812e8ce000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 0), Frame : Return Address

0xffffff811d193140 : 0xffffff8012623139

0xffffff811d1931c0 : 0xffffff7f949f1f7c

0xffffff811d193290 : 0xffffff7f930c6f1b

0xffffff811d193350 : 0xffffff7f9319050a

0xffffff811d193390 : 0xffffff7f9319057a

0xffffff811d193400 : 0xffffff7f9340f056

0xffffff811d193530 : 0xffffff7f931b3ba9

0xffffff811d193550 : 0xffffff7f930cd96d

0xffffff811d193600 : 0xffffff7f930cb478

0xffffff811d193800 : 0xffffff7f930cc3f6

0xffffff811d1938e0 : 0xffffff7f9400f9c2

0xffffff811d193920 : 0xffffff7f9401f37f

0xffffff811d193940 : 0xffffff7f9404d33b

0xffffff811d193980 : 0xffffff7f9404d39b

0xffffff811d1939c0 : 0xffffff7f94024e15

0xffffff811d193a10 : 0xffffff7f93ff0b5e

0xffffff811d193aa0 : 0xffffff7f93fecae7

0xffffff811d193ad0 : 0xffffff7f93fea636

0xffffff811d193b00 : 0xffffff8012acfe73

0xffffff811d193b90 : 0xffffff8012ad1d6f

0xffffff811d193bf0 : 0xffffff8012acf88f

0xffffff811d193d40 : 0xffffff80126b6e18

0xffffff811d193e50 : 0xffffff8012626d81

0xffffff811d193e80 : 0xffffff8012613af5

0xffffff811d193ef0 : 0xffffff801261e1d3

0xffffff811d193f70 : 0xffffff80126ca13d

0xffffff811d193fb0 : 0xffffff80126f4ca6

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7f949e3000->0xffffff7f949f6fff

dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7f949db000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f92f2e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f92cc1000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f93024000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[80899285-3952-30DA-A0F9-357C51E104 CF]@0xffffff7f949de000

com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f93077000->0xffffff7f932dffff

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f92cc1000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f93067000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f93024000

com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f932ea000->0xffffff7f93593fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f93077000

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f92cc1000

com.apple.GeForceTesla(8.2.4)[B0074750-2FC6-3E26-BEA0-5AD5469686CF]@0xffffff7f9 3fcf000->0xffffff7f94099fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[2852ACFE-FD28-3C37-9B39-885201BB8D25]@0xffffff 7f92cc1000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7f93067000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f93024000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[D61B2BB9-4289-318D-9197-5E1E13B 1FF32]@0xffffff7f93077000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

13F1077

Kernel version:

Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

Kernel slide: 0x0000000012400000

Kernel text base: 0xffffff8012600000

System model name: MacBookPro6,2 (Mac-F22586C8)

System uptime in nanoseconds: 5594093247070

last loaded kext at 5243390314916: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f94afb000, size 20480)

last unloaded kext at 5361226314191: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f94afb000, size 16384)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.2.7f4

com.apple.driver.AGPM 100.14.34

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 2.6.3f4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4

com.apple.GeForceTesla 8.2.4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMikeyDriver 2.6.3f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.6.22

com.apple.driver.AppleMCCSControl 1.2.5

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleIntelHDGraphics 8.2.4

com.apple.driver.AppleIntelHDGraphicsFB 8.2.4

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.0

com.apple.driver.AppleUSBHub 683.4.0

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleFWOHCI 5.0.2

com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2

com.apple.driver.AppleUSBEHCI 660.4.0

com.apple.driver.AppleAHCIPort 3.0.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 217.92.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.AppleGraphicsDeviceControl 3.6.22

com.apple.driver.DspFuncLib 2.6.3f4

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.7fc2

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4

com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4

com.apple.nvidia.classic.NVDAResmanTesla 8.2.4

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOSurface 91.2

com.apple.iokit.IOBluetoothFamily 4.2.7f4

com.apple.driver.AppleHDAController 2.6.3f4

com.apple.iokit.IOHDAFamily 2.6.3f4

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleGraphicsControl 3.6.22

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.7.1d6

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.8

com.apple.driver.AppleUSBMultitouch 240.10

com.apple.iokit.IOUSBHIDDriver 660.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 656.4.1

com.apple.iokit.IOUSBUserClient 660.4.2

com.apple.iokit.IO80211Family 640.36

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.driver.mDNSOffloadUserClient 1.0.1b5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.5

com.apple.iokit.IOUSBFamily 686.4.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.11.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 23

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Crucial_CT960M500SSD1, 960.2 GB

Serial ATA Device: WDC WD10JFCX-68N6GN0, 1 TB

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Internal Memory Card Reader

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus:

MacBook Pro (15-inch Mid 2010), OS X Mavericks (10.9.5), MacBook Pro Upgrade - 8G RAM

Posted on Jul 29, 2015 5:08 PM

Reply

Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jul 29, 2015 6:00 PM in response to ninobravo

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $350 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Reply

Answer 2

ninobravo Author

Level 1

47 points

Jul 30, 2015 3:21 PM in response to Linc Davis

Yep, so this seems to be the case. Genius Bar confirmed the MLB/graphics issue with the VST diagnostic. And because I'm no longer covered under Applecare OR the recall program, I'm looking at a $310 Depot repair, which as you said, is still no guarantee that it'll fix the issue.

It seems that this is still an issue with other MBP models manufactured from 2011-2013 and that there's an active repair extension program to cover those defective models: https://www.apple.com/support/macbookpro-videoissues/. I tried to speak with a senior specialist on the phone, but no dice - at this stage, they're writing off the problem due to the age of the computer.

I can't help but feel totally screwed by Apple here. Essentially, I was sold a product with a latent defect that wouldn't show up until I upgraded my OS -- which you're forced to do, if you want other upgraded software to work correctly. I was never informed about the defect, even though I made my purchase through Apple, and purchased Applecare on top of that. When a recall/repair program was started - again I wasn't informed even though I was a registered owner of the affected model. Now that the program has ended, they have another one for the same defect in later models. They never fixed the issue, and didn't contact the owners of affected products. So now my options are: spend $310 on an otherwise functioning laptop which is already being considered obsolete by the manufacturer - or buy a new one, which i've just discovered has ZERO user-upgradability. Overpriced storage and hard-soldered RAM? No thanks.

It seems that that Apple's only real innovation these days is how they manage to alienate their longtime customers while still increasing their profit margin.

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