ChristianlovesApple

Q: Totiteck software

I recently added a software (I believe) called Totiteck,and it has made me go crazy. It has changed my homepage and I cannot load thing using the top load bar in Safari. It always pretends to load up,but doesn't and uses search.totiteck.com. I can remove it,but it is restricted on my computer because it is a computer that my school has control over.  Someone please help me!!

MacBook Air, OS X Yosemite (10.10.3)

Posted on Jul 29, 2015 6:08 PM

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Q: Totiteck software

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  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Jul 29, 2015 6:23 PM in response to ChristianlovesApple
    Level 10 (123,652 points)
    Apple Music
    Jul 29, 2015 6:23 PM in response to ChristianlovesApple

    It's malware ...   You need to contact your school administrator to remove the malware.

     

     

    Force quit Safari using the Command + Option + Esc keyboard shortcut.


    Then download and run Malwarebyyes Anti-Malware for Mac formerly known as AdwareMedic. It's free.

     

    Make sure Mac App Store and identified developers is selected in System Preferences > Security & Privacy > General

     

    If you would rather not download Malwarebytes Anti-Malware, you can remove the malware manually following the instructions here >   Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jul 29, 2015 6:53 PM in response to ChristianlovesApple
    Level 10 (208,032 points)
    Applications
    Jul 29, 2015 6:53 PM in response to ChristianlovesApple

    Others finding this thread, please see below.

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    You installed one or more variants of the "InstallMac" trojan. Take the steps below to disable it.

    The criminal behind this attack tries to make the malware hard to remove by varying the names of the files it installs. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    Back up all data before continuing.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

    2. Inside the folder you just opened, there may files with a name of the form

              something.download.plist

              something.ltvbit.plist

              something.update.plist

    where something is usually a meaningless string, such as any of the following:

              InKeepr

              InstallMac

              Javeview

              Leperdvil

              Listchack

              Oliverto

              Texiday

    These are examples, not a complete list. The string could be anything. The point is that the same string will appear in the name of three files.

    You could have more than one copy of the malware, with different values of something. In this case, one of the values was "Totiteck".

    Move all such items to the Trash. There may not be any other files in the LaunchAgents folder; in that case, you can delete the folder, but otherwise don't delete it. Other files in the folder are not necessarily malicious (though they could be, if you also installed some other kind of malware.)

    Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

    3. Open this folder in the same way as above:

    ~/Library/Application Support

    and move to the Trash any subfolders named with the same something you found in Step 2.

    Don't move the Application Support folder or anything else inside it.

    4. Open the Applications folder. If there is an item with the same name as in Step 3, or any of the other names listed in Step 2, drag it to the Trash.

    If in doubt, press the key combination option-command-4 to arrange the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one you don't recognize, drag it to the Trash.

    Empty the Trash.

    If you get an alert that the application is in use, force it to quit.

    5. From the Safari menu bar, select

              Safari Preferences... Extensions

    Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

    6. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

              Safari Preferences... General

    and click

              Set to Current Page

  • by Spinalman,

    Spinalman Spinalman Jul 31, 2015 2:21 AM in response to Linc Davis
    Level 1 (5 points)
    Jul 31, 2015 2:21 AM in response to Linc Davis

    Thanks Linc,

     

    I really appreciate your informed help.

  • by awallafashagba,

    awallafashagba awallafashagba Aug 3, 2015 2:14 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 3, 2015 2:14 AM in response to Linc Davis

    Hi Linc

     

    I have this issue and your input is much appreciated - however - I'm not getting the

    In the Finder, select

              Go Go to Folder...


    i have triple clicked and CMD C and pasted in the search bar to no avail - what am i doing wrong ?

     

    thanks in advance

  • by Joel Bruner1,

    Joel Bruner1 Joel Bruner1 Aug 4, 2015 12:38 PM in response to ChristianlovesApple
    Level 1 (40 points)
    Aug 4, 2015 12:38 PM in response to ChristianlovesApple

    Someone at work just did this... for IT folks and those not afraid of Terminal

    This worked for this variant:


    rm -rf ~/Library/LaunchAgents/Totiteck*

    rm -rf ~/Library/Safari/Extensions/Totiteck*

    rm -rf ~/Library/Application\ Support/Totiteck

  • by PeteBelsey,

    PeteBelsey PeteBelsey Aug 18, 2015 12:45 AM in response to Linc Davis
    Level 1 (0 points)
    Aug 18, 2015 12:45 AM in response to Linc Davis

    Thanks Linc, for your great advice and clear instructions - it worked!

  • by watchthebat!,

    watchthebat! watchthebat! Sep 1, 2015 2:58 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 1, 2015 2:58 PM in response to Linc Davis

    Thank you so much for taking the time to share this fix. It worked for me 30 days later.

  • by XXXREME,

    XXXREME XXXREME Sep 11, 2015 1:53 PM in response to ChristianlovesApple
    Level 1 (0 points)
    Sep 11, 2015 1:53 PM in response to ChristianlovesApple

    I was able to use the Spotlight tool to search for "Totiteck"

     

    There was an "Uninstall_Readme.txt" file which said to use the Unistall Totiteck application. I simply double clicked the application and it went through the process of uninstalling everything. I then went into the Applications folder, scrolled down to "Totiteck" and removed the entire folder.

     

    Everything seemed to work and back to normal.

  • by desertskiesrigging,

    desertskiesrigging desertskiesrigging Sep 15, 2015 1:44 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Sep 15, 2015 1:44 PM in response to Linc Davis

    Thanks, same problem here, also had one called feelbegin, found and removed it the same way

     

    thank you very much for the help

  • by robyn kfromvictoria,

    robyn kfromvictoria robyn kfromvictoria Sep 22, 2015 12:55 PM in response to ChristianlovesApple
    Level 1 (0 points)
    Sep 22, 2015 12:55 PM in response to ChristianlovesApple

    Hi Chris, Did you work with Elaine and Robyn?  Thanks for this, I just did it but need to do some testing before I give you the usual accolades.

     

    Cheers,

    Robyn

  • by F. Horne,

    F. Horne F. Horne Oct 15, 2015 7:40 PM in response to Linc Davis
    Level 1 (4 points)
    iPad
    Oct 15, 2015 7:40 PM in response to Linc Davis

    Much thanks to LInc Davis for this solution!  For benefit of other newbies, instead of triple clicking, I painted and did a Copy.   I did find bad stuff in all three locations (launch, support, and extensions), so check 'em all.

     

    F. Horne

  • by littlemissbossy,

    littlemissbossy littlemissbossy Oct 19, 2015 3:09 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 19, 2015 3:09 PM in response to Linc Davis

    Linc, thank you so much!

     

    I just used your instructions to successfully remove 4 separate problems. I discovered Totiteck as well as Keka and Feelbegin and Javeview.

  • by jtburum,

    jtburum jtburum Nov 3, 2015 7:30 PM in response to ChristianlovesApple
    Level 1 (0 points)
    Nov 3, 2015 7:30 PM in response to ChristianlovesApple

    I followed all of these steps exactly and unfortunately search.totiteck is still overriding me when I launch chrome. I got rid of everything in steps 1, 2, and 3, which I was very thankful for, but for some reason the error persists. I restarted every time. I tried to force remove through the terminal based on the one users comment. I went as far as deleting chrome and reinstalling out of desperation. Can anyone offer any insight?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 3, 2015 8:19 PM in response to jtburum
    Level 10 (208,032 points)
    Applications
    Nov 3, 2015 8:19 PM in response to jtburum

    Is Safari affected?

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