Warranty question

Who is "they" from the "they said it was a hardware issue"? If the device is under warranty, then Apple should repair it. If they are willing to repair it, why are you dissatisfied?

Apple, like most companies, does not replace the product when something goes wrong. Apple typically will try to repair a computer and if not successful after three attempts will replace it. The warranty does not say the MacBook Pro will be replaced if anything goes wrong, just that Apple will repair it.

Read your warranty. Apple will only replace it if it cannot be repaired. Otherwise, you may only get it exchanged during the first 14 days from date of purchase.

For hardware warranties start here: Read your Warranty. If you are not happy then sell what you have and purchase something else.

Since its under warranty, take it to an Apple store, and they will repair it for free.

Are you saying you expect Apple to replace the entire computer?

They may do that if they find the fault to be severe enough to warrant a full replacement. If under warranty, and attributable to the manufacturing process they will even do it for free as well. Otherwise they will repair whatever is wrong.

What exactly is the complaint here?

Devices can fail. Consider the number of these devices being manufactured and sold, things can happen. Just because it happened to you does not mean that Apple products are junk. I bought a brand new HP desktop a few years ago. It was shipped to my home, I plugged it in and started to configure it. After the initial configuration it shut down to reboot, and when it rebooted, one half of the RAM memory failed. I had to take it to the local HP warranty provider and have the memory replaced. Problem was, they did not have the memory in stock and had to order it to get it the next day. The repaired the device and I got it back. While it was difficult to be without the device for a couple of days, since I had already gotten rid of my other desktop, I survived. Was I upset, somewhat. Did it change my opinion of HP, no. I've purchased 5 more HP devices since then. The repair cost me absolutly nothing and the device worked just fine after that. You need to understand that things happen, and they are standing behind it by repairing it for nothing under warranty.

Nothing in this world is perfect. Yes it ***** that the touch pad developed issues so soon after purchase, but it happens, devices can have issues. It will happen with anything, and any brand.

The good thing is they will fix it for free under warranty. The reason Apple is so highly regarded is not because they sell perfect products (that's impossible), but because they stand behind their products. If they fail they will repair or replace them for free under warranty. As is the case here.

Its bad luck for you, but one incident should not determine how you feel about a brand much less one that sells as many devices as Apple does. Odds dictate at some point one is going to be a lemon. That does not mean quality is bad, or worst than other brands. Its just bad luck.

I cant just give them my computer for a couple of days

Request a loaner until your computer is repaired.