Pop Up Ad "FBI"

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Level 1

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Pop Up Ad "FBI"

About an hour ago I got a pop-up scroll ad that said my phone has been blocked and to give my card. I immediately turned of my wifi, closed safari, brought it up without access to the internet via wifi, and then closed the webpage that the ad contained. I looked it up and found out it was malware. I went ahead and took my email account of my phone, cleared the browsing history, and then restarted my phone. I got worried so I backed my phone up to my computer and then reset my phone and reloaded my stuff back. Is my phone clean after doing all that? I heard that this type of ad can take control of the phone, can it do this after everything I did?

iPhone 6 Plus, iOS 8.3

Posted on Jul 29, 2015 10:13 PM

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Answer 1

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Kappy

Level 10

361,741 points

Jul 29, 2015 10:16 PM in response to Dani1231

Your phone is fine. It's a browser pop-up but it cannot infect your device. It cannot take control of your iPhone.

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Answer 2

Dani1231 Author

Level 1

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Jul 29, 2015 10:17 PM in response to Kappy

Okay! Thank you!

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Answer 3

Kappy

Level 10

361,741 points

Jul 29, 2015 10:31 PM in response to Dani1231

In the future rewards should be given to the person who helped you, not to yourself. I'm sure you are new to the forums and haven't learned your way, so don't sweat it. This is just to help you.

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Answer 4

Jul 29, 2015 11:13 PM in response to Dani1231

Dani1231 ... you are not alone ... hundreds of thousands of people experience that fraudulent pop up, or variants of it.

Kappy is perfectly correct.

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Answer 5

Kappy

Level 10

361,741 points

Jul 29, 2015 11:20 PM in response to Dani1231

Here is more information I just put together. Took a little time:

iDevice Safari Phishing Adware Pop-ups

Your device does not have a virus. You can fix this as follows:

Kill Safari by double-tapping on the Home button. Locate Safari in the task bar, then slide the Safari mini-page upwards so it vanishes.
Tap Settings > Safari > Clear History and Website Data.
If this doesn’t help, then reset your device. It won't delete your data. Press and hold down the On/Off button and the Home button until the display turns off and returns with the Apple logo showing.
Alternatively, follow these instructions to reset your device: Restart your iPhone, iPad, or iPod touch - Apple Support.

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