User profile for user: D.Cohen D.Cohen User level: Level 6 8,588 points Jul 30, 2015 2:34 AM in response to flatroofer Try these steps:Restart your device.Sign out and back in to your account.Try to reset your device. This won't delete your data stored on it.Press and hold the Sleep/Wake buttonPress and hold on the Home buttonKeep holding both buttons until the display turns off and back on with Apple logo on it.Alternatively, you may go to Settings - General - Reset - Reset All Settingshttps://support.apple.com/en-us/HT201559 Show more Less Reply Link