iPhone 6 home button won't wake up screen

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iPhone 6 home button won't wake up screen

I have had the iPhone 6 since it was first released and lately I've been having more issues with it. Twice in the last week, when I go to check the time or what not, I push the home screen and it wont light up. I then try the on/off button and nothing happens. It's like it's turned off. It takes about 2-5 minutes for it to finally work again. I've also noticed little glitches in the screen as well where it flashes so fast you almost don't notice it. How do I fix this?!

iPhone 6, iOS 8.4

Posted on Jul 30, 2015 6:29 AM

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Answer 1

pedro d

Community Specialist

Aug 1, 2015 6:24 AM in response to brittani1887

Hello there, brittani1887.

It sounds like you're having issues with your iPhone 6 not responding. The following Knowledge Base article offers up some great recommendations for troubleshooting:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support

Start with these steps:

If your screen is black or frozen

First, try to force your device to restart.

Forcing your device to restart won't erase the content currently on your device.

You can force your device to restart even if your screen is black or your buttons aren't responding.

Press and hold the Sleep/Wake and Home buttons at the same time for at least 10 seconds until you see the Apple logo.

Thanks for reaching out to Apple Support Communities.

Cheers.

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